Windows 10: Bad Image Error (Enterprise Environment)

We have over 500 computers, both laptops and desktops, mostly Dell Latitude/XPS and Microsoft Surface Pro 4. We constantly see this Bad Image Error (the error codes vary) and still we find no actual solution. Microsoft recommends to re-install the OS, which I've done, but it still happens. This has occurred on all Windows 10 Professional (64) builds 1703, 1709 and 1803. Has anyone had this issue and found a solution?













:)

 

Windows Bad Image error

Hi Laura,

To better assist you regarding the “Windows bad Image error message” on your computer, please clarify the following:

• What troubleshooting steps have you done so far?
• Since when are you experiencing the issue?
• Is it still an ongoing issue on your computer?
• Any recent changes made prior to the issue?

Regards.

 

Bad Image - PresentationNative_v0400.dll corrupt

Hello Andy,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

We appreciate the time and effort you have put in to resolve the issue. I would like to assist you with further information from here.

The Error Status 0xc0000020 error may be caused by Windows system files damage.

There can be many events which may have resulted in the system files errors.

• An incomplete installation or an incomplete uninstall.
• Improper deletion of applications or hardware.
• Computer has recovered from a virus or adware/spyware attack.
• An improper shutdown of the computer.

All the above actives may result in the deletion or corruption of the entries in the windows system files.

Now, please follow the below suggested methods and check if it helps to resolve the issue.

Method 1:

I suggest you to deploy the System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps:

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
  
• 
  In Command prompt type
  sfc/scannow and press enter.
  

• Restart the computer.

Method 2:

If no corrupted system files were found in the previous state, then I suggest you to try the following steps to employ the DISM command lines:

• 
  Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
  
• 
  In command prompt, type the following commands and press Enter after each command:
  

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Cleanupimage

DISM.exe /Online /Cleanup-image /Restorehealth

• 
  Close the command prompt and restart the PC and check if it works.
  

Hope the above information is helpful. If you need further assistance, feel free to write to us and we would be happy to help you.

Thank you.