Windows 10: Bad upgrade due to Bit9

Hello,

I upgraded from windows 8.1 my Yoga Pro 3 Laptop, but I previously had installed Bit9 security software.
During the process, a lot of important DLLs were left out and I now have trouble executing Windows Installer, not being able to install any new software.

It also affected my Office365 installation, but since I can't execute WI, I can't fix it.

I've tried to find a WI to download, but haven't found anything yet.

What else do you all think I can do?

:)

 

Bluescreen due to bug check, may be due to bad driver?

Update the Intel HD Graphics Driver to version 20.19.15.4531:

https://downloads.dell.com/FOLDER04072733M/1/7559_Video_Driver_DRG2T_WN32_20.19.15.4531_A06.EXE



This file will automatically self-install after downloading. Restart required.



Update the NVIDIA GeForce GTX 960M to version 378.78:

Download NVIDIA, GeForce, Quadro, and Tesla Drivers



Update the Realtek PCIe GBE Family Controller to version 10.012:

Realtek



Update the Intel(R) Dual Band Wireless-AC 3165 driver to version 19.40.0:

Download Intel® PROSet/Wireless Software and Drivers for Windows® 10



Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after
the computer has been booted.



Please provide an updated copy of your System Information file. To access your System Information file select the keyboard shortcut
Win+R, type msinfo32
and click OK . Place the cursor on
System Summary. Select File, Export and give the file a name noting where it is located. Click Save.
Files in the txt file format are preferred.Do not place the cursor within the body of the report before exporting the file.The system creates
a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the
report is in a language other than English, please state the language.



Please upload to your OneDrive and share with everyone a copy of your
System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.



To access the System log select the keyboard shortcut Win+R, type
eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and
Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files.
Do not place the cursor in the list of reports before selecting Action from the menu. Do
not clear logs whilst you have a continuing problem.

 

Bluescreen due to bug check, may be due to bad driver?

laptop problems

Try this one. Please respond ASAP!

 

Hi ivanjose,


I work in Professional Services at Bit9 + Carbon Black (the vendor that makes the Bit9 Agent) and noticed your post. A couple of things to be aware of:


(1) The Bit9 Security Platform Agent product does NOT support in-place major OS upgrades, for example upgrading from Windows 8.x --> Windows 10. You need to work with your IT Department to remove the Bit9 Agent before upgrading, and then re-install it after you are up and running on Windows 10.


(2) As of today 9/4/2015 none of our shipping (GA) releases support Windows 10. Support is coming in a future release, but it is not there today. When it does become available your Bit9 Adminitrator will need to update your Bit9 Server and provide you with the updated Agent version which supports Windows 10.


I recommend engaging your IT Department to assist with rolling back to Windows 8.1, and then coordinating with them on upgrading to Windows 10 down the road.


Hope that helps!


Best Regards,
Patrick