Windows 10: Barcode scanner issue with Remote Desktop and Remote Desktop Application

Dear Microsoft Forum Members,


We have a customer that is using Terminal Server 2012 in combination Windows 10 Pro (1803) desktops and Honeywell Voyager 1602g barcode scanners, when they scan a barcode, they get an error message in the software program they use for stock/storage management.


The barcode output should look like this: "D115724" , but when they scan the barcode they get " d115724". We tried different options;


- Use the built in Remote Desktop (mstsc) and modify the settings

- Use the Microsoft Remote Desktop Application (Microsoft Store) and modify the settings


When we use Remote Desktop (mstsc) the barcode works with Capslock activated, but the user have to do this for every barcode and when you are 10/15 meters away from the computer this is a no-go option. We tried to change the keyboard settings to a different language (US instead of US International), this seems to fix the problem but they can't type things like é, ë, ö etc. They do use this often so this is also a no-go option.

Remote Desktop (mstsc) seems to work with modified Keyboard settings (Windows-Keyboard combinations option); but they can't use ALT + TAB or other combinations.


We tested the same situation with Windows 7 and the build in Remote Desktop (mstsc) and everything works? It seems to be an issue in the latest Remote Desktop version.


Anyone else found an option to make this work without losing functions in Remote Desktop?


< Moved to English forum >

:)

 

Remote Desktop

Okay guys need some help here before going crazy...
I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

Since its local network I don't have any password or want to setup a password.

Any suggestions are appreciated

 

Remote Desktop not working

First off, im unbanned wooo

I'm trying to use logmein pro to get windows remote desktop setup for my main computer back home, its 8.1 pro and the remote desktop option in the computer properties is activated. (Also the remote port has been changed in the reg as I have a home server that I remote to as well which works fine). All ports have been forwarded and there's no firewall issues.

The issue is I just completely cannot connect to it using remote desktop. Is this due to logmein being installed? I don't want to uninstall it to test my theory and then be completely cutoff from the pc for 2 months if I'm wrong.

 

Remote Desktop

Hi Claudia,



Thank you for posting your query in Microsoft Community.



I will be glad to help you with the issue you have with your computer.

I would suggest you to check the suggestions provided in the section "Why can’t I connect using Remote Desktop Connection?" in this article:

http://windows.microsoft.com/en-us/windows/remote-desktop-connection-faq#1TC=windows-8



Note: Though this article is for Windows 8.1, the steps mentioned are similar in Windows 10.



Hope this helps in resolving the issue. If issue persists, do get back to us. We will be happy to assist you.

Thank you.