Windows 10: Battery is showing 0% plugged in but shows no signs of charging

Hi,

I have a HP Laptop 15q-bu0xx running Windows 10 with 4 gb ram and an IntelR CeleronR CPU N3060 @ 1.60GHz, 1601 Mhz, 2 Cores, 2 Logical Processors.

Its battery is having issues and it always showes 0% plugged in but does not show any signs of charging and instantly dies as soon as I remove it from charge. Due to an accident, it fell down and the screen broke but the rest of the laptop functions perfectly well. I plug my laptop into an External monitor and use it. I have tried many methods like updating the battery driver, uninstalling it and then restarting my laptop but none of the methods have worked and I am not able to remove the battery because the screen is in the way. Please suggest something.

Thank you.

:)

 

battery issue its showing 0% plugged in

battery showing 0% plugged in but not charging

 

Battery plugged in but not charging.

Thanks erpster4,
Yes, I have read most, if not all, of the old threads. There seem to be a dozen or more possible solutions but none that is guaranteed to work under all circumstances. At the moment my battery is showing 100% charge at the battery icon. When I go into F2, the battery information shows AC Adapter Unknown (a Dell Adapter) and battery health normal on 99% Charge.
When I go into F12, Diagnostics, it shows AC Adapter as 1 Watt (the actual adapter is 130 Watt).
As I have been running the laptop with the adapter plugged in for a number of days now I have just unplugged it and will see what happens when I plug back in with the battery having partly discharged. The one suggested solution I have not attempted is to update the BIOS as doing this can, I read, cause more problems than it solves. By the way, all the Dell diagnostic tests I run show everything in the best of health. Clearly the diagnostic tests themselves need a diagnostic test.

 

Battery plugged in but not charging.

Hello Bree & Callender, This morning I fiddled around trying to get the charger to work in the boot process by pressing F2 and the waiting for 10 minutes or so before continuing to log on. The amount of battery charge was still 5% which it was prior to all that. I did this because it was a suggestion from Dell as a possible solution. I then considered updating the BIOS as this is another Dell suggestion to overcome the battery not charging problem.

I then had another look at the adapter to confirm its output which is 130 Watts. Anyway, after an hour or so seemingly getting nowhere I noticed that the battery signal to the left ot the keyboard had lit up. I immediiatly checked the battery icon on the screen and found it was now showing that it was charging and 1 hour 31 minutes to full charge. I decided to leave everything as it was for a couple of hours after which time it was showing 100% charge on the battery.

Later on however I noticed that, although still showing 100% charge, the battery “connected but not charging” message was back. Needless to say I am even more flummoxed. I read all the links you posted Bree and found them very interesting. Nevertheless I am now wondering why the chargeing process had burst into and then died again. Someone, somewhere knows what’s happening I am sure.