Windows 10: Battery life shows 0% always when it plugs in, and quickly turns off when I unplugged it

I purchased Microsoft Surface laptop 4 11th Gen Core i5 512GB ,this week But the battery does not charge and as I unplug it ,it turns off. I try to hold on power bottom for 20 seconds and turn it on when is unplug but It didn't turn on.

:)

 

battery plugged in not charging

To resolve this issue, please follow these steps:

• Unplug Laptop
• Remove the Battery
• Plug in Laptop and turn on the laptop
• Go to Control Panel - Devices and uninstall all instances of Microsoft ACPI Compliant Control Method Battery
• Shut down Laptop and unplug it
• Insert Battery and plug in the laptop
• Start the Laptop

Hopefully this will work for you, please let us know!

 

The battery life

Hi boerab61,

Battery life varies from phone model to phone model, even when they're from the same OEM. For instance, the HTC Titan II has a different battery life than a HTC HD7. However, your particular battery life can be varied depending on several factors:

• Strength of your phone carrier signal. If you're in areas of low or terrible coverage, then your phone will consume more energy trying to maintain a connection with a cell tower.
• High usage of GPS can also drain the battery quickly because the GPS sensor consumes a lot of energy. By the way, if you are using GPS a lot, you can actually improve battery life by leaving WiFi on, as Windows Phone can quickly pull geolocation info from
  WiFi routers, even if you're not connected to them.
  

With that in mind, here's some suggestions to try to extend the life of your battery.

Reduce the load on your battery:

• 
  Decrease screen brightness.
  
• 
  Set Timeout duration on Backlight.
  
• 
  Set Auto-Off Timeout duration for 1 minute or less (device turns off).
  
• Throttle down your CPU speed.
• 
  Remove external devices (SD Cards, etc)
  

Turn off appropriate radios on your device:

• 
  Turn off Bluetooth transceiver when not in use.
  
• 
  Turn off WiFi transceiver when not in use (except when using GPS).
  
• 
  Turn off GPS receiver when not in use.
  
• 
  Turn off Cell transceiver when not in use.
  

Change the way you do things with your device:

• Minimize media playback use.
• Minimize use of e-mail and browsing.
• 
  Once in a while (every few weeks), drain battery until dead, then recharge 100%
  
• Keep a spare charger in your car and/or office.
  

Again, these are the ways you can consume battery life and yes, some are extreme but if you're serious about conserving your phone's battery, these are some great suggestions.

I hope this helps!

David

 

The battery life

Hi boerab61,

Battery life varies from phone model to phone model, even when they're from the same OEM. For instance, the HTC Titan II has a different battery life than a HTC HD7. However, your particular battery life can be varied depending on several factors:

• Strength of your phone carrier signal. If you're in areas of low or terrible coverage, then your phone will consume more energy trying to maintain a connection with a cell tower.
• High usage of GPS can also drain the battery quickly because the GPS sensor consumes a lot of energy. By the way, if you are using GPS a lot, you can actually improve battery life by leaving WiFi on, as Windows Phone can quickly pull geolocation info from
  WiFi routers, even if you're not connected to them.
  

With that in mind, here's some suggestions to try to extend the life of your battery.

Reduce the load on your battery:

• 
  Decrease screen brightness.
  
• 
  Set Timeout duration on Backlight.
  
• 
  Set Auto-Off Timeout duration for 1 minute or less (device turns off).
  
• Throttle down your CPU speed.
• 
  Remove external devices (SD Cards, etc)
  

Turn off appropriate radios on your device:

• 
  Turn off Bluetooth transceiver when not in use.
  
• 
  Turn off WiFi transceiver when not in use (except when using GPS).
  
• 
  Turn off GPS receiver when not in use.
  
• 
  Turn off Cell transceiver when not in use.
  

Change the way you do things with your device:

• Minimize media playback use.
• Minimize use of e-mail and browsing.
• 
  Once in a while (every few weeks), drain battery until dead, then recharge 100%
  
• Keep a spare charger in your car and/or office.
  

Again, these are the ways you can consume battery life and yes, some are extreme but if you're serious about conserving your phone's battery, these are some great suggestions.

I hope this helps!

David