Windows 10: Battery report says no battery installed but battery icon functional

Battery report says no battery installed but battery icon functional. Battery health check also worked. This is a dell Lattitude E5540 running on windows 10 with current upgrades.

:)

 

Battery report

Gabriela,

I have very precise records of when I swap over my batteries [because I run battery reports both before & after] and the moment of opening up the computer or changing the battery does not show up in my battery reports.
- My Battery report section Usage history - History of system usage on AC and battery goes all the way back to when the computer maker finished setting the computer up [and then posted it to me]. Your corresponding records seem to show the same.
- I know of no command to reset the parameters listed in a battery report.

The Start time entry you circled in red shows the time that the computer was turned on or awakened on battery power. There is no indication of anything dishonest being done. Windows re-starts that list whenever it feels like it. There is nothing significant in that entry at all. Just for example, my Battery report Start time entries are only showing for today but the computer was in use yesterday and earlier on battery.

Denis

 

Plugged in but battery does not charge

If the laptop works without the battery then charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

Acer battery won't charge

What if the battery unremoveable? Should I disassemble and remove it? also there is a switch underneath the case and around the RAM slot that prevent the laptop to turn on when the case is open and without the charger. Is that the same as removing the battery? although when turned on with charger, the laptop still see the battery. Thanks

- - - Updated - - -

I took the report, the design capacity was 41.440 mWh but full charge capacity is now 25.752 mWh. Is it that bad? Before this happened I believe HWMonitor also show the same number with 38% Wear Level.
Here's the report file