Windows 10: Battery Stuck at 18% while Plugged In

Hello there. My computer is a Gateway Ultra Slim Notebook 512 GB SSD with an AMD Ryzen 7 3700U Processor. It runs Windows 11.My computer has been unable to charge all day. If I take it off the charger, the battery goes down. If I plug it in, the battery remains constant currently at 18% and does not go down. My computer states that it is charging, but I see no rise in battery level. I have received zero error messages from my computer regarding this.I have tried the following, and they've had no effect:- Restarting the computer.- Shutting down the computer, leaving it for approx. 30 minute

:)

 

Plugged in but battery does not charge

If the laptop works without the battery then charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

battery plugged in not charging

To resolve this issue, please follow these steps:

• Unplug Laptop
• Remove the Battery
• Plug in Laptop and turn on the laptop
• Go to Control Panel - Devices and uninstall all instances of Microsoft ACPI Compliant Control Method Battery
• Shut down Laptop and unplug it
• Insert Battery and plug in the laptop
• Start the Laptop

Hopefully this will work for you, please let us know!

 

Toshiba Laptop Not Holding Battery Charge

attached is a pic of the internal of the laptop
there does NOT appear to be a CMOS battery

what should my next steps be?

- fully charge existing battery and see if i remove it and install back teh next day whether its still fully charged?

- charge the battery for 18 hours to charge the internal CMOS battery?

- suggestions please as Im not sure