Windows 10: Battery won't charge and connecting to Wi-Fi results in a blue screen

Hi all, I've been trying to restore a somewhat old ASUS laptop so that I can use it for my studies. I've managed to get it in working order, but there are two issues I can't fix. Firstly, the battery won't charge. It stays at 0% no matter how long I let it charge, even though it says it's charging. I've tried reinstalling the battery drivers and manually removing and reinstalling the battery itself. Secondly, trying to connect to my home Wi-Fi results in a near-instant blue screen. I've tried again a few times, also turned the device off and back on, but both issues remain. If you need any mor

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Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

wi fi connection

After windows 1903 update I don't have any wi fi connection or icon showing and have tried many suggestions on how to get it, but none have worked.

Can you provide a step by step instruction on how to get wi fi icon and network.

 

Not finding Wi-Fi Connections

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as the Wi-Fi in the desktop PC, doesn’t detect certain Wi-Fi connections. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the desktop?
  
• Is the desktop show any other Wi-Fi connections nearby?
  
• Is the Wi-Fi router close to the computer?
  

We would suggest you to refer the steps as mentioned in this article:
Fix Wi-Fi connection issues in Windows



Also, try updating the network driver from the Device manager.

1. Press Windows logo + X keys on the keyboard and select
   Device manager from the context menu.
2. Expand Network adapters and locate the network adapter in the window.
3. Right click on the wireless adapter and select Update this software from the context menu.
4. Follow the on-screen instructions and wait for the update to complete.
5. After the software update is complete, close the window and check if the changes are effective.

Let us know the results. We will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator