Windows 10: Beats Not Being Detected On My Computer! Wired

So as the title says, my solo3 beats are wired into the headphone jack and are not even being detected by my computer. I know it's a problem with my computer settings because they work fine on all other devices. I think this may have to do with me updating my AMD audio driver, but I still don't know what to go about doing this! Would i need to install a new audio driver specifically for beats or...


PSA. My beats were fine on my computer 2 days ago which is why I'm confused

:)

 

Beats Audio

Hi John,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I will definitely assist you with audio problem.

This issue may occur due to the out dated driver. Try the below method and check.

Method 1.

I would suggest you to run Windows sound troubleshooter and check if it helps. Follow the below steps:

• 
  Type troubleshoot on the search bar and click on
  troubleshooting.
  
• 
  Click on Hardware and Sound and click on
  Playing audio.
  
• 
  Now click on Advanced button and click on
  Next.
  

If the issue still persist try the below steps provided.

Method 2.

I recommend you to update the beat audio driver and check. Follow the below information provided.

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for Universal Serial Bus Controller and expand it.
  
• 
  Right click on the beat driver and click on update.
  

Hope this helps. Post us with status we will be glad to help you.

 

Windows 8 to Windows 10 Beat audio issues

Hi Christian,



Thank you for posting on Microsoft Community. We apologize for the delay in response.



Before assisting further, I would like to ask you few questions:

• 
  Are you using Beats audio app or a software?
  
• 
  Do you have Windows 10 Beats Audio drivers?
  

Method 1: If you are unable to find Beats audio App on Windows 10, I suggest you to download the app from Windows Store and check if the issue is resolved.



If it’s a software, I suggest you to download the latest Beats audio software from the manufacture’s website and check if the issue is resolved.



Method 2: You can also run the software in compatibility mode by following the steps from the link below.



Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.

• 
  Download the latest driver setup file from the manufacturer’s website.
  
• 
  Right-click on the driver setup file and click on
  properties.
  
• 
  Click on the compatibility tab, check the box
  Run this program in compatibility mode for, select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done,
  restart the computer and check if the changes are effective.
  

Write back to us with the status of the issue for further assistance.
Your reply is important for us to ensure we assist you accordingly.



Thank you.

 

After performing Reset on the computer, beats sound is not working on Windows 10

Hi Dev,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As per the description I understand that after performing reset of on the computer you are unable to access Beats sound.

Do let us know the following to assist you better with this issue:

• From where are you referring to access the beats sound?
• Are you able to hear any sounds from your operating system?
• Have you installed all the pending updates after performing the reset?
• Have you performed reset by choosing Keep my files?

I suggest you to install all the pending from Windows Updates, which may also involve audio drivers on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Also, visit your device manufacturer's website, search the drivers available for your device, install them and check for the issue.

Hope it helps. Reply to the post with the required information and updated status of this issue, we will be happy to help you further.