Windows 10: Beats studio 3 headphone not shown as headset with mic, instead there's a new device called...

Hello guys,


I have trouble using my headphones' mic. When I connect the headphones via Bluetooth to my PC, the device is not shown as headset with mic instead there will be two new devices one is Beats studio 3 stereo and another is Beats studio 3 hands-free when I choose the stereo as the main device the mic doesn't work and when I choose the other one hands-free the mic does work but the audio quality is awful.


Is there a way to make the headphones' mic work while maintaining the normal quality of the headphone?


Thank you.


WIndows 10 20H2, I'm using a Bluetooth adapter.

:)

 

Beats Headphones connect but not headset

I am trying to get my beats studio wireless headset to connect to my pc via bluetooth so I can make calls and talk to cortana.

I can connect the headphones (listen to music all day and adjust the volume without problems) but the hands free headset is not connecting via bluetooth so the microphone doesn't work.

When I go to sound settings, my default device is Beats Studio Stereo headphones BUT the Beats Studio Hands Free Headset is disconnected and will not connect.

I am able to connect my beats to my laptop (also running windows 10) and everything works perfectly. On my laptop, it shows both the headphones and headset (to use the microphone on the beats) as connected and I can listen to music and makes calls all day.

On my desktop

 

How to use Beats Studio 3 headphones with Windows 10

Can anyone help me connect my Beats Studio 3 wireless headphones to my Windows 10 laptop please?

• Windows is paired with and connected to my headphones if I try with Bluetooth
• I cannot both hear and be heard, sometimes neither, on skype calls an WebEx meetings
• Even when I use my headphones wired my voice is being picked up from my laptop instead of my headphones

I can use the headphones for calls wirelessly with both my iPhone and MacBook.

 

Bluetooth Audio issue with new Beats Wireless Studio 3 headphones

I recently bought a new Beats Studio 3 Wireless headphones and connected them with my Lenovo Yoga X1 3rd gen notebook with Windows 10 and latest build 1803. Devices are normally paired, playing sound works.

Issue is with my new Beats headphones over Bluetooth when some/any application uses input audio device (microphone), microphone works, but at that time, no audio output is working on new headphones. So basically I am unable to do Skype call etc. (tried other apps, also tried recording from microphone while listening YouTube music...). It never worked correctly.

1) I have tried to visit Apple support center, and have case number opened with Apple. Basically on Android, and iPhone devices, including MacBook it works normally.
Also I have tried another / new Headphones and also Beats Solo 3 model at the store, but the same issue.
Officially speaking, under web and supported devices, it says generally that it works with "any bluetooth device" which can have hands free (meaning also Windows 10 etc.)
Firmware update is at latest.

2) I have tried on newer and older computers , desktop and notebooks, various vendors, HP, Dell and Lenovo, and different Bluetooth adapters and their firmware. Tried on Windows 10 Pro build 1803 and older. Tried on a new computer with no additional software. Tried different Default device or default communication device combinations. Always the same issue. When I am using cable (3.5mm connection) everything is fine (sound goes through Realtek sound card and is ok).

3) I have tried my old, and any other Headphones over Bluetooth that I could find, and they work fine (only one playback/recording audio device)

(hp-toster is my name for the device)





Having one shown as "Hands-free" and another as "Stereo". The one with "Hands-free" never works or outputs the sound. This is only with this headphones, and could be a reason / problem for this issue.

Generally, I need some experience / advice. Does anybody have Beats studio with Windows 10 and is doing something like Skype calls over bluetooth? What else, could I try / test to troubleshoot why it does not work.

On microphone side it is simple.





Also, if I am listening music, and just try to switch to recording tab (microphone VU-meter works, windows is using microphone, but music stops playing)

Any concrete help would be appreciated.
Basically I am unable to blame / have warranty with Headphones (they work on other systems) nor my device (other headphones works), nor Microsoft. Maybe only Apple / Beats should write on their website that Windows 10 is not supported, which they say also via email case, that it is supported and works.

To conclude, handsfree playback never ever works in my cases.
Tried also have one bluetooth service active. All drivers are native from Microsoft / default drivers from year 2018.