Windows 10: Beats x does not sound when connected to wifi

Hi everyone,


I recently bought Beats X and it totally works with my iPhone. However, when I connect it to my Windows 10 laptop it pairs but does not sound. Actually, when wifi is off it also totally works with my laptop but when I turned wifi on and connected to internet it doesn’t sound at all. I am sure that it is my default sound device in my laptop. Can you help me?

:)

 

Beats X pair successfully with Windows 10 but no sound

Hello,

I just received a new Dell Latitude with Windows 10 on it. When trying to use my wireless Beats X with the laptop through bluetooth, the two successfully pair and connect. However when I go to play music or videos, no sound comes out of the earbuds. When
I select the playback device, there are two Beats options:

• Headphones (Beats X Stereo)
• Headset (Beats X Hands Free)

Toggling between both doesn't solve the problem. I have downloaded the new Windows bluetooth driver, I have troublshooted both devices and hardware, and bluetooth. I have restarted the laptop, removed and reinstalled the pairing and checked for software
updates with no success. Most online help desk suggestions don't solve the problem. It is is curious because sometimes the sound will come through the earbuds after they've first connected to the laptop, but the sound stops after 5 seconds or so - or, the
sound won't come out at all.

Any solutions to this would be great!

 

Beats Audio

Hi John,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I will definitely assist you with audio problem.

This issue may occur due to the out dated driver. Try the below method and check.

Method 1.

I would suggest you to run Windows sound troubleshooter and check if it helps. Follow the below steps:

• 
  Type troubleshoot on the search bar and click on
  troubleshooting.
  
• 
  Click on Hardware and Sound and click on
  Playing audio.
  
• 
  Now click on Advanced button and click on
  Next.
  

If the issue still persist try the below steps provided.

Method 2.

I recommend you to update the beat audio driver and check. Follow the below information provided.

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for Universal Serial Bus Controller and expand it.
  
• 
  Right click on the beat driver and click on update.
  

Hope this helps. Post us with status we will be glad to help you.

 

Beats X

I was able to connect my beats X to my laptop but everytime I play music through thr headphones it is stuttering. Why is this? Works on everything else but my laptop.