Windows 10: Before I shut down my computer this appeared on my screen. I've looked up escalation...

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:)

 

Laptop loads to Windows 10 logo then blue screen and shuts off

shadowthefire,

What brand/model laptop is this?

Try the following:

Step 1: Make sure the computer is shut down, and press the Power Button to turn the computer on.

Step 2: As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off again.

Step 3: Repeat this process 2 or 3 times until you see the following on the screen: Preparing Automatic Repair
Let the computer boot to the Automatic Repair screen.

Step 4: The next screen (blue) goes to: Choose Account to continue
Select your account, enter your Password, and press: Continue

Step 5: A Diagnosing your PC screen appears, and it takes you to the screen for: Automatic Repair

Step 6: Here you can click Restart, or, Advanced Options
Step 6.1: Select: Restart

Allow the computer to go through the routine, and see if it solves the issue.

If the problem still exists, go back to Step 1 through Step 6.

Step 6.2: This time, click: Advanced Options

Step 7: In the Choose an Option screen, select: Troubleshoot

Step 8: At the next screen, select: Advanced Options

Step 9: Last, select: Startup Repair (Used for problems that keep Windows 10 from loading)

Please provide an update.

 

Computer Freezes Then Blue Screen

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

Computer Shuts Down

Hi Austin,

If your computer shuts down unexpectedly when the battery is at 50%, it is possible that the battery is defective or that the drivers of the battery is incompatible with Windows 10 version 1709. For us to isolate the issue about shutting down when the battery
is at 50%, kindly respond to the questions below:

• Is your computer new? Or, is it an old computer upgraded to Windows 10?
• What is the make and model of your computer?
• Have you checked if the driver for your battery is updated? If not, kindly do so.
• What troubleshooting steps have you done? This is for us to know and to avoid any duplication of efforts on your end.

We look forward to your response.