Windows 10: Being directed to remove consent, but there is no account showing

Discus and support Being directed to remove consent, but there is no account showing in Windows 10 Software and Apps to solve the problem; Somehow my Microsoft account got the country set to Antartica. This is preventing me from using codes for Xbox Game Pass that expect my country to be... Discussion in 'Windows 10 Software and Apps' started by defiNately, Sep 9, 2024.

  1. Being directed to remove consent, but there is no account showing


    Somehow my Microsoft account got the country set to Antartica. This is preventing me from using codes for Xbox Game Pass that expect my country to be United States. When I went to change the country I get an error "You are managing one or more child accounts. Before you change your profile information, you need to remove consent for those child accounts." When I click on the link there are no child accounts shown, so I'm stuck. I opened an M365 ticket to have them look at the account and they have told me I need to work with Family Safety community support. So here I am...

    :)
     
    defiNately, Sep 9, 2024
    #1
  2. danjr99 Win User

    Remove consent for a child account??

    I have a similar issue. When I go to remove consent, 2 of my children are not even on the list to remove consent.
     
    danjr99, Sep 9, 2024
    #2
  3. Vesao Win User
    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Sep 9, 2024
    #3
  4. Amaira M Win User

    Being directed to remove consent, but there is no account showing

    Unable to remove child account from Family

    Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

    Just for others who read this in future I had performed the following steps to solve the issue.

    1. Log into Microsoft Family Safety
    2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
    3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
    4. Click on "Remove consent" button
    5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
     
    Amaira M, Sep 9, 2024
    #4
Thema:

Being directed to remove consent, but there is no account showing

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