Windows 10: Billing system that charges twice for a Windows 10 Pro product?

NguyenHung9 · Jun 30, 2021

Hello! I purchased a windows 10 pro key but the system received two payments and not just one for the product I confirmed. Has anyone encountered this error like me? And can I get a refund for that overpayment? Pleas, help me :

:)

Eeshwar Kumar · Jun 30, 2021

Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

Download Windows 10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

Press “Windows key + R” and type “slui 4” and press Enter.

Select the Region from the list and click Next.

Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.

Don Varnau · Jun 30, 2021

Billing- I was charged twice for Word renewal

I love Microsoft and I have been using the products for many years now and this is the first time that I have had an issue like this. It's so sad that you got your money so quickly out of my account but I can't even speak to a live person to correct this
matter.

Why can I not speak with a person? My bank account has been charged TWICE for Microsoft Word renewal.
Click to expand...

- -

1. See:
https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge

2. If you're sure that this is an unjustified charge, have the bank or credit card company refuse to pay it or to reverse the charge if it's already been paid.

Don

Brink · Jun 30, 2021

Details about change in billing for Office 365 monthly subscriptions

Information about a recent change in billing for Office 365 monthly subscriptions

Recently, Microsoft made your monthly subscription billing and renewal date the same. Now your monthly subscription will be billed on the same day it renews.

Previously, you were billed on the same day each month - even if your subscription renewed days or weeks earlier. These different dates led to a lot of customer confusion, especially around cancellation and when you would get your final charge.

You may get billed sooner than expected

Before this change occurred, our systems waited to bill you days or weeks after your subscription renewed each month. Now your billing and renewal date are the same, and you could see a one-time sooner-than-expected charge for your next renewal. Please understand that we haven’t charged you twice for the same month. Going forward, you’ll only be billed on the renewal date each month.

Why are we making this change?

With this change, there will be no more confusion between when you are billed vs. when your subscription renews. If for some reason you cancel your subscription, and decide to purchase again in the future, you can choose which day you get billed for your monthly subscription by purchasing it on the desired date.

We hope these changes make it easier to understand your monthly billing charges for our products and services. Thank you for being a loyal Microsoft customer!

Common Questions and Answers:

Question: Is Microsoft billing me twice for the same month of service?
Answer: No, based on your billing date, we formerly charged you after your subscription renewed each month. When we moved your billing date to align with your renewal date, we just moved the charge from within the current month to the beginning of the month going forward. From this point forward, you’ll get billed on the same day your monthly subscription renews.

Question: Is this a one-time sooner-than-expected charge, or will this happen again next month?
Answer: This is a one-time event. From this point on we’ll bill you on the day your subscription renews.
Click to expand...

Source: Information about a recent change in billing for Office 365 monthly - Microsoft Community

Windows 10: Billing system that charges twice for a Windows 10 Pro product?

Billing system that charges twice for a Windows 10 Pro product?

Billing system that charges twice for a Windows 10 Pro product?

Billing system that charges twice for a Windows 10 Pro product?

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