Windows 10: BioEnrollmentHost.exe crashing when trying to setup Windows Hello using Tobii eye tracker

Hi,


When I attempt to setup Widows Hello using my Tobii EyeX, BioEnrollmentHost.exe appears to crash. Below is the data provided by the event viewer:


Faulting application name: BioEnrollmentHost.exe, version: 10.0.19041.388, time stamp: 0xecace87b

Faulting module name: KERNELBASE.dll, version: 10.0.19041.388, time stamp: 0x3cc24707

Exception code: 0xc000027b

Fault offset: 0x000000000010b37c

Faulting process ID: 0x6b9c

Faulting application start time: 0x01d65d31ecf34eda

Faulting application path: C:\Windows\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentHost.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 61fc04f4-edde-48df-8fb0-5db918fa0034

Faulting package full name: Microsoft.BioEnrollment_10.0.19041.1_neutral__cw5n1h2txyewy

Faulting package-relative application ID: App


I'm running Windows 10 build 19041.88 2004 - though this issue occurred in 1909 too.

:)

 

Setting up Eye Control (beta) with Tobii Eye Tracker 4c on a Toshiba notebook with Windows 10.

I'm trying to setup Eye Control on a Toshiba laptop running Windows 10. I have a Tobii Eye Tracker 4C but when I try to set the software up it doesn't recognize the hardware. I'm currently using the same hardware on the same computer with OptiKey
software and it works. Any suggestion how to get Eye Control to recognize it?

 

Tobii Unveils Next-Generation Eye Tracker at CeBIT

Tobii Technology, the world leader in eye tracking and gaze interaction, today announced the introduction of its next-generation eye tracking integration component, the Tobii IS-2 Eye Tracker. It represents a major leap forward in the evolution of eye tracking that will further accelerate the development of new and exciting applications for professionals and consumers. The Tobii IS-2 Eye Tracker will be available to view at the Tobii Technology booth, No. A29, Hall 26, at CeBIT in Hannover, March 6-10.

“By introducing the smallest and most reliable eye-tracking system on the market, we are bringing the power of eye tracking and gaze interaction to a wide range of products and applications,” said Henrik Eskilsson, CEO of Tobii Technology. “We are working intensely with dozens of partners that are realizing an array of exciting products based on our eye-tracking component. Imagination is truly the only limit of what you can do with eye tracking.”









A major step in eye tracking evolution
The IS-2 Eye Tracker is a complete eye-tracking system that makes it possible to easily add eye-tracking capabilities to a wide variety of products.

“The Tobii IS-2 Eye Tracker represents a major technological step forward in eye-tracking evolution. Following the Tobii IS-1 Eye Tracker – the world’s most widely implemented eye tracker – the Tobii IS-2 shows several advancements, including even further improved tracking robustness and range,” said John Elvesjö, CTO of Tobii Technology. “It allows for accurate eye tracking of almost everyone within varying environments – a tremendous, but necessary, challenge in volume applications.”


In addition, the Tobii IS-2 price point has been lowered, size has been reduced by 75 percent and it uses 40 less power. The entire OEM component is integrated on a single board with system-independent processing, which allows for a very small physical footprint and seamless integration into various products.

A wide range of interactive and analytical applications
Gaze interaction makes computer interaction more effective, more engaging and more exciting. With Tobii IS-2 Eye Tracker, eye and gaze tracking functions can easily be added to products such as:

• high-end computer monitors or peripherals
• computer-aided design (CAD)
• medical imaging
• air traffic control
• baggage scanning
• arcade games and slot machines
• infotainment systems in public places or hospitals
• eye position for 3D and other segments

Eye tracking also surpasses most methods in analytical applications to study what people are looking at or to understand what data they are processing. The Tobii IS-2 component will also fit into a variety of human-response-based products such as those involving:

• medical diagnostics and assessment
• lie detection
• attention monitoring
• training
• rehabilitation

“The Tobii IS-2 is arriving at a perfect time in computing history, when most computer manufacturers are implementing new modalities to enhance their products and develop more natural interfaces. But we also see a strong demand from many other industries and anticipate a strong trend in application development for the coming year,” said Barbara Barclay, general manager of Tobii Technology Inc. in North America. “The smaller size and lower price point of the Tobii IS-2 platform opens up new opportunities to integrate the technology in various devices and applications.”

 

Windows Hello - Alienware 17 R4

I bought an Alienware 17 R4 from the Microsoft store that has a Tobii EyeTracker with IR camera for Windows Hello. After talking to Dell and Tobii, it was said by both that Microsoft needs to correct the problem.

According to both Dell and Tobii, my software & drivers are up to date.

The IR camera on the Tobii device is always "on". However, when I go to setup Windows Hello, this camera goes off (which is strange). After Windows fails with "can not turn on camera" and the dialog goes away, the camera then
comes on.

ERROR IN EVENT VIEWER:

Package Microsoft.BioEnrollment_10.0.16299.15_neutral__cw5n1h2txyewy+App was terminated because it took too long to suspend.

Hardware: Alienware 17 R4, CPU: Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz, RAM: 16GB

OS Version: Microsoft Windows [Version 10.0.16299.0] x64

Tobii Eye Tracking Core SW 2.11.0.6827

Eye tracker model IS4 Base DAW

Serial number CN0XCMKDDTOB16B90422A00

Firmware 2.20.2-e1a36f8

Tobii Controller Core Not available

Tobii USB Service Not available

Tobii Controller Driver 2.0.4

Tobii Service 1.22.0.7220

Tobii Engine 1.22.0.8423

Tobii Config 4.8.0.1100

Tobii Interaction 2.11.0.4822

Tobii Face Authentication for Windows Hello 1.0.21.207

Tobii Eye Tracker HID 1.1.532.0

HID-compliant device 1.1.532.0

Tobii Device 1.1.532.0

Tobii Intro 1.0.3.173

Edition: Windows 10 Pro

Version: 1709

OS Build: 16299.98

According to some research, others have this same issue after applying the fall update and just limited to the Alienware laptop. Is Microsoft working on this issue?