Windows 10: Biometric Login - "Something went wrong on our end. Please try again"

After installing the updates for Windows 10 Version 20H2 for x64-based Systems, this message "Something went wrong on our end. Please try again" appears every time I try to login using fingerprint on my Huawei Matebook 13. Have since tried checking the updates for biometric devices in Device Manager, uninstall and reinstalling it, and tried unchecking the box under Power Management but none of it seem to work. Please advice, thanks!

:)

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Windows Hello & Pin Login NOT displaying on Login Screen

Hi,

Thank you for writing to Microsoft Community Forums.

Sorry for the delay in response.

I appreciate your effort in trying to fix the issue with the missing features on login screen.

1. Which security software is installed on your device?
2. Is your device connected to domain network?

Please try the below suggested steps and check if the required sign in options are available from login screen.

Enable sign-in using PIN from group Policy editor

1. Open Local Group Policy Editor. To do so, type gpedit.msc
   in the run command (Windows + R key).
2. Navigate to Computer Configuration\Administrative Templates\System\Logon.
3. In the right pane, double click on Turn on convenience PIN sign-in policy
   to edit it.
4. Select Enabled option from Turn on convenience PIN sign-in window.
   
5. Click on Apply, OK and close the window.
6. Restart the device and check if the sign-in using PIN is available on the login screen.

Enable sign into Windows 10 using Biometrics from Local Group Policy editor

1. Open Local Group Policy Editor. To do so, type gpedit.msc
   in the run command (Windows + R key).
2. Navigate to Computer Configuration\Administrative Templates\Windows Components\Biometrics.
3. In the right pane of Biometrics, double click on Allow users to log on using biometrics.
4. Select Enabled option from Allow users to log on using biometrics window.
5. Click on Apply, OK and close the window.
6. Restart the device and check if the sign in using Biometrics is available on the login screen.

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.

Muralidhar

Microsoft Community Moderator

 

biometric devices

I have follow your 3 steps ,but still can't find Biometric Devices
in device manage and control panel.

How can i know is there something wrong with the hardware?