Windows 10: Bit Locker Issue - The windows locked

Dear All,We have been using the Microsoft Surface Book since 2018 for our home.A week before, I used my friend's USB to read some books, and a couple of days later, I just switched on our Surface book in the very usual way, Unfortunately, it says Enter the Bit Locker Key. The challenge is we have never set the Bitlocker key anytime. So, it is not available in my Microsoft Account > Device. The past few days I have tried so many other options, nevertheless, nothing obtains well.Could anybody please assist me here, I don't want to lose my existing drive files? I have my kids' photos over ther

:)

 

Bit locker locked drive with windows 10 in it

I have a lonova yoga book have Bit locker Id but no code drive with windows is locked

 

Drive has been locked with Bitlocker after Windows Reset (Bit Locker / Microsoft account has not configured)

Dear Microsoft,

1. I have Pre-Installed Windows 10 Home Edition in Dell Laptop.
2. Due to some performance issue, I have done Windows Reset which done successfully & work fine.
3. After that, 1 Drive(F Drive) has been lock out of 3 Drive (C Drive – D Drive -E Drive).
   
4. By clicking it shows Bit Locker activated & asking for Key to unlock.

I heard first time for Bitlocker after getting pop message.

Please note below remarks;

1. I am the 1st user of this laptop provided by my organisation.
2. I have not created any of Microsoft account & linked with this laptop.
3. I have not activate Bit Locker during period of usage (since 1st day of use to till reset of Windows).
   
4. I am using two email : one is of office365 official id & second is gmail personal id.
5. I have logged in login.live.com by gmail id but not found any devices details.
6. I have tried to logged in by office365 id, but not having such id in
   login.live.com

Requested to kindly suggest the needful steps to unlock the drive / retrieve data of locked drive.

Pinkesh Bhatt

 

Windows 10: How to hardware encrypt using bit locker without TPM.

Hi Ajit,

I realize the inconvenience you are experiencing with encrypting the hard drive on Windows 10.

This issue might be due to problems with change in group policy settings for bit locker.

To assist you better, please provide us the below information:

• Have you created any system restore point on the computer prior to the issue?

I suggest you to manage the bit locker settings in the group policy settings by following the below link and check if it helps.

First before performing any changes in Bit locker settings, I suggest you to create System Restore point on the computer. So that we can restore back to previous Windows state if any issues occurs.

Create a system restore point

I suggest you to refer to the below Microsoft Help Article about managing bit locker settings in the Group policy settings and check if it helps.

Windows help & learning

Reply to us with the information, so that we can assist you better.

Please get back to us with an update on bit locker issue, we will be happy to help.

Thank you.