Windows 10: bitlock recovery password

i turned on my laptop today to be greeted with a blue screen asking for my bitlocker recovery passwordi dont remember ever setting a password or activating this feature at all why would this all of a sudden just appear?

:)

 

Bitlocker Recovery Password

My niece is using Dell XPS 15 9570. She bought this laptop at UK in 2018. This laptop is running Windows 10.

Recently, the laptop has prompt out a page asking for Bitlocker Recovery Password.

She didn't know what is the Bitlocker Recovery Password.

So, she contacted the Authorized Distributor (XXX Shop/Company) in UK where she bought this laptop for advice.

The technical support from this XXX had replied by providing a link to Microsoft which is:

https://support.microsoft.com/

The link doesn't help in solving the problem.

Because she couldn't find the Bitlocker recovery password in his Microsoft user account.

In fact, she didn't know what is Bitlocker password and Bitlocker recovery password until recently the system prompt her to enter the bitlocker recovery password.

The worst case is all the two months the University project date that she had prepared are stored inside this laptop.

I did contact the Dell Technical Support in Singapore asking for advice.

They advised me to contact Dell in UK for support.

Now, my niece may end-up in formatting the whole unit laptop.

Appreciate if anyone can help in solving this issue.

 

bitlocker password?

I have the Recovery Key but that is not the problem. I have no bitlocker password - not lost or forgotten; it was never created. Sounds like you're suggesting I turn off bitlocker and just turn on again.

 

Bitlocked drive disconecting after entering the corect password.

Hello,

Thank you for writing to Microsoft Community Forums.

I understand your concern, let us try few troubleshooting steps to resolve this issue and check if that helps. I suggest you to reset the password using the login screen and check if that helps. Refer the section under
Resetting recovery password from the following article on
BitLocker recovery guide for steps to reset recovery password.

If the issue persist, I suggest you to post your query in the

TechNet forums, where you will find support from professional who are dedicated to handle issue related to Bit locker.


Regards,

Sandeep Kumar M

Microsoft Community – Moderator