Windows 10: Bitlocker bug from Win10 home feature update locked me out completely

Any idea how to retrieve keys for Bitlocker on a 1TB ssd? Due to a bug in a win10 home update, my main win 10 laptop has been accidentally bitlocked and none of my MS accounts show any keys. Just reporting that bitlocker is suspended, when it's not even supposed to be on there! If they system generates the TPM ID & Numerical password, engineers should be able to match that to my keys. It's been a week and I've gotten ZERO support via phone & chat from microsoft. My quickbooks, tax info, health, unemployment, kids schools, EVERYTHING hangs in the balance. GRATEFUL for any steps in the right direction.

Here’s your case number: 1506921983 as your reference for our chat session.

Acer Swift 3, 1TB SSD from Crucial, 9thgen P-7, 24GB RAM

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:)

 

Win10: windows update stuck at never ending loop ?

When in win10:

• Update&security -> Windows update -> Finding update... .... .... ....

Planning to download the latest Win10.ISO (vers.1803) and manually update:
- Then wait that my ordered new SSD arrives and clone the old HDD to it.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.