Windows 10: bitlocker drive label

My computer upgraded over the weekend and the bitlocker no longer works. It asks for the recovery key which I have but it looking for a desktop drive label that was not the original and is not listed on my microsoft account. None of the bitlocker keys on my account will unlock the computer. Why is it looking for a drive label that has never existed; how do I retrieve it.

:)

 

BitLocker Encrypted Hard Drive to MAC

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



I suggest you to perform below mentioned steps to disable BitLocker.

To disable BitLocker I would suggest you try the following steps and see if it helps.

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Change View by from Category
  to Large Icons/Small Icons.
  
• 
  Click on BitLocker Drive Encryption and click on
  Turn BitLocker Off.
  
• 
  Follow on screen instructions. Click on Decrypt the Drive
  when the message appears.
  

I would suggest you click on the link below and refer the following article.

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

(You can refer the steps in the above link as they are applicable for Windows 10 as well)



Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

Windows 10 creates a folder that has label "xxxx" that is very large and I would like to delete it but it i locked

Hi Nigel,

It's possible that the folder you wish to delete is saved on a drive that is secured by BitLocker, we recommend that you first turn off the BitLocker on the suggested drive by following these steps:

• Search for Manage BitLocker on the Ask me anything bar.
• Locate and select the drive where the folder is saved.
• Click on Turn off BitLocker.
• From the dialog box, select Disable BitLocker Drive Encryption.

Once you've disabled BitLocker, locate and delete the desired folder that you wish to remove from your drive.

Note: We highly suggest that you check first the content of the folder before deleting it.

Let us know if you encounter any challenge along the process.