Windows 10: BitLocker Drive Protection Suspended and Unable to Resume

Windows Defender requested that I "reset my TPM", which I did. But upon the restarting of the computer, the bitlocker drive protection is disabled for my C drive and when I try to resume it, it says, "An internal error has occurred within the Trusted Platform Module support program."


How do I fix this?

:)

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

Bitlocker Key

Hi,

Thank you for posting your concern. It is good that you know the Bitlocker key to properly get into the computer. To help you turn off the Bitlocker key, you can follow the steps below:

Please make sure you are signed as the Administrator of the computer.

To suspend BitLocker Drive Encryption on an operating system drive

• 
  Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
  
• 
  Click Suspend Protection for the operating system drive.
  
• 
  A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption. Click
  Yes to continue and suspend BitLocker on the drive.
  

To turn off BitLocker Drive Encryption

• 
  Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
  
• 
  Find the drive on which you want BitLocker Drive Encryption turned off, and click
  Turn Off BitLocker.
  
• 
  A message is displayed, informing you that the drive will be decrypted and that decryption may take some time. Click
  Decrypt the drive to continue and turn off BitLocker on the drive.
  

Let us know if this resolves your concern.

 

Bitlocker encryption suspended - how to restart

It possible that the BitLocker protection was accidentally suspended.

For us to provide you with appropriate resolution, please answer the questions below.

• When did the issue start? Not sure, maybe last week or so
• Were there any changes made on the device? Only a few Win updates
• Are you able to log in to your device? Yes
• Have you tried to resume encryption in the BitLocker Manager?
  The option is not available when I right mouse click or not sure where to look for it
• Can you clarify "on the reboot the TPM commands won't recognize my keyboard"?
  I do the steps to use TPM.MSC to clear out settings and reset password. I get to the reboot screen and no key works on the Surface keyboard I use