Windows 10: Bitlocker e Windows reiniciando infinitamente.

Hoje fui ligar meu notebook Dell e de deparei com a tela azul pedindo uma código bitlocker, fiz isso, achei o código e botei, na deu em nada, ficou reiniciando para a mesma tela pedindo a senha do bitlocker. Em seguida, fiz algo que o deixou reiniciando infinitamente sem nem aparecer mais a tela de advanced options, troubleshot, nada. Ele só está reiniciando infinitamente nessa tela. Oq eu faço? Não posso resetar e perder nada que tenho nele.

:)

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

Bitlocker

Hello Nandana,

To enable BitLocker on your computer, you follow the steps below:

• Sign in to your Windows account with an administrator access.
• Press the Windows key.
• Type and enter BitLocker.
• Click Turn on BitLocker.
• If the system is asking to sing in to administrator access, please do so.

For additional information about BitLocker, we suggest that you check the frequently ask question on this
link. The link provided applies to Windows 8.1 to higher version.

If you have other concerns, don't hesitate to reach us.

 

Windows 8.1 PRO unable to unlock Bitlocked drive

Can you take a screen shot of the bitlocker window?

Also, what happens when you highlight the drive in This PC and go to the Manage tab? There should be some bitlocker options there.