Windows 10: Bitlocker encrypted USB destroys laptops

I've recently run across one of the strangest issues I've seen and I don't have any explanation for it.For background, at our org, we force Bitlocker encryption on all external USBs when writing files. We also Bitlocker encrypt all internal disks on our deployed laptops as well.A user was recently issued a new company laptop. On his company old laptop, there were some personal documents he wanted to transfer over to a separate personal laptop. We advised him to simply allow the Bitlocker encryption on the USB, copy the files he needs there, and then on the personal laptop he should just be

:)

 

External USB HDD drive bitlocker encrypted without a key

Hello CatchyWater7200,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

I am aware that you're having trouble accessing your external USB disk drive that has been encrypted by BitLocker. I am here to help. Allow me to ask a question.

• Would you mind sharing what exactly the message shows when ask for the USB key?
  

Your drive appears to have been encrypted using BitLocker, a function that guards your data against illegal access. For access to the drive, BitLocker requires a password or recovery key. Since you don't have a BitLocker USB key, you can try using the BitLocker recovery key to unlock the drive. Here are the steps to do that:

1. Connect the external USB disk drive to your Surface Pro 6.
   
2. When prompted to enter the BitLocker key, click on "More options". Or you can enter "Esc" key or the Windows key to continue.
   
3. Click on "Enter recovery key".
   
4. Enter the BitLocker recovery key that you found on your Microsoft account.
   
5. Click on "Unlock".
   

If the above steps don't work, you can try disabling BitLocker on the external USB disk drive. Here are the steps to do that:

1. Connect the external USB disk drive to your Surface Pro 6.
   
2. Open File Explorer and right-click on the external USB disk drive.
   
3. Click on "Manage BitLocker".
   
4. Click on "Turn off BitLocker".
   
5. Follow the on-screen instructions to disable BitLocker on the external USB disk drive.
   

Please note that disabling BitLocker will remove the encryption from the external USB disk drive and make it less secure. Therefore, it's recommended to re-enable BitLocker once you've accessed your files and photos.

Let me know how it goes.

Kind regards,

Lavenia

 

BitLocker Encrypted Hard Drive to MAC

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



I suggest you to perform below mentioned steps to disable BitLocker.

To disable BitLocker I would suggest you try the following steps and see if it helps.

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Change View by from Category
  to Large Icons/Small Icons.
  
• 
  Click on BitLocker Drive Encryption and click on
  Turn BitLocker Off.
  
• 
  Follow on screen instructions. Click on Decrypt the Drive
  when the message appears.
  

I would suggest you click on the link below and refer the following article.

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

(You can refer the steps in the above link as they are applicable for Windows 10 as well)



Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

Bitlocker USB

Hi, Margaret.

BitLocker requires you to have a USB key in able to access the information. You can create a USB key by using a blank thumb drive or USB drive formatted to NTFS OR FAT32 and follow these steps:

• Click Start and go to Control Panel.
• Look for System and Security then click it.
• Select BitLocker Drive Encryption.
• Under BitLocker Drive Encryption, click Turn on BitLocker.
• Choose how you want to unlock your drive during startup: Insert a USB flash drive or
  Enter a Password and then click Next.
• On the How Do You Want To Store Your Recovery Key Page, click Save the Recovery Key To A File.
• In the Save BitLocker Recovery Key As dialog box, choose a save location, and then click
  Save.
• You can now print the recovery key if you want to. When you have finished, click
  Next.
• On the Are You Ready To Encrypt This Drive page, click Start Encrypting.

Note: Do not remove the USB flash drive until the encryption process is complete. How long the encryption process takes depends on the size of the drive and other factors.

Get back to us if you need further assistance.