Windows 10: BitLocker error after a Windows forced update.

Dear Microsoft Support Team,am urgently seeking assistance to resolve aBitLocker Recovery Key issue triggered by a recentWindows update on my laptop Drive Label: MSIWindows 11-11-2024. Below are the criticaldetails:Error Details:• Error Code: 7_3_80000001_80000001_db_ db7_7_b2d2_9390_2f73_beab• Date/Time of Seal:2024-12-17T15:31:05.663Z2. Secondary Recovery Key ID • Error Code: 7_3_80000001_80000001_db_ db7_7 b20C_9390_2773_baab3. Technical Error:Category: ProtectorE_FVE_SECURE_BOOT_CHANGED• Mismatched PCR: 7 Expected digestb2d2...9350, Observed digest: 2f73.beabContext:•Account: l'm sig

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Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

BitLocker won't enable on Windows 10 after update on Aug 9

Hi Brenda,

I would be happy to assist you.

Before I assist you I would like to know the information below,

• 
  Do you have a Windows 10 copy of the operating system?
  

I suggest you check whether the Bit locker is ON or OFF using the steps below.

Can you verify if BitLocker is enabled or disabled on your device? You can Enable/disable BitLocker by going to Desktop and follow these steps:

• 
  Swipe Right to Left to bring up the Charm.
  
• 
  Choose Settings.
  
• 
  Choose Control Panel.
  
• 
  Select BitLocker Drive Encryption.
  
• 
  Verify whether BitLocker is on or off on each device.
  

Also I suggest you to enable the WinRE so that you can enter the bit locker key and proceed.

When WinRE is disabled, you cannot enable BitLocker, and you receive an error message that resembles the following.

This PC doesn't support entering a BitLocker recovery password during startup. Ask your administrator to configure Windows Recovery Environment so that you can use BitLocker.

The solution would be to manually enable the windows recovery environment:

• 
  Copying the winre.wim file from c:\windows\system32\recovery\ to a folder on a recovery partition. (The partition need to have a drive letter at this point.)
  
• 
  Set the RE Image path. Example: reagentc /setreimage /path r:\recovery\windowsre
  
• 
  Enable RE with command: reagentc /enable
  
• 
  (You may remove the drive letter for the recovery partition after you have done this.)
  
• 
  Bit locker will be enabled.
  

If the issue still persists, suggest you to post your query on the below link.

https://technet.microsoft.com/en-us/library/hh831507(v=ws.11).aspx

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Thank you.

 

Bitlocker Questions

Okay... just saw that mistake

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I followed the step 1 instructions in that link you posted...


So i should now turn on bitlocker to see if it works? Or do I need to do both step 2 and 3 in that link you posted... before I turn on bitlocker?

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Thanks saw that mistake. I post some more pictures. So what do you want me to do now? Do step 2 and 3 in that link you posted? Or try to turn on bitlocker right now after doing the 1st step? Im not sure if in that link, they want you to do all 3 steps or not? Or is it try step 1... if it works, thats it and then turn on bitlocker?

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I am doing step 3.... I did the first part of step 3 and it showed tons of words which meant i entered it correct. But the last step of step 3... i seem to get error? What am i typing wrong here?