Windows 10: BitLocker error

Hi,I have a user that's unable to use BitLocker to encrypt his drive. Whenever he runs BitLocker, he gets a message saying "The handle is invalid". Not sure what this means, I had the user go into the BIOS and clear the TPM chip, but that did not resolve the issue. Any help would be great.Laptop: HP EliteBook x360 1030 G3Intel Core i7-8650U @ 1.90GHz 10015GB RAMThanks,

:)

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

Bitlocker

Hello Nandana,

To enable BitLocker on your computer, you follow the steps below:

• Sign in to your Windows account with an administrator access.
• Press the Windows key.
• Type and enter BitLocker.
• Click Turn on BitLocker.
• If the system is asking to sing in to administrator access, please do so.

For additional information about BitLocker, we suggest that you check the frequently ask question on this
link. The link provided applies to Windows 8.1 to higher version.

If you have other concerns, don't hesitate to reach us.

 

Bitlocker Questions

Okay... just saw that mistake

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I followed the step 1 instructions in that link you posted...


So i should now turn on bitlocker to see if it works? Or do I need to do both step 2 and 3 in that link you posted... before I turn on bitlocker?

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Thanks saw that mistake. I post some more pictures. So what do you want me to do now? Do step 2 and 3 in that link you posted? Or try to turn on bitlocker right now after doing the 1st step? Im not sure if in that link, they want you to do all 3 steps or not? Or is it try step 1... if it works, thats it and then turn on bitlocker?

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I am doing step 3.... I did the first part of step 3 and it showed tons of words which meant i entered it correct. But the last step of step 3... i seem to get error? What am i typing wrong here?