Windows 10: Bitlocker has Encrypted disks without a recovery key

Hi,


I have an issue where a number of devices on the network have encrypted without a recovery key which I didn't think was possible, most of the devices have correctly stored the key in AD and Azure. A GPO exists to force a 48 digit recovery key and store in AD.


so a couple of questions:


1. how can this have happened?

2. how do I create a new recovery key on the devices missing one?


I'm stumped at the moment.

:)

 

Bitlocker recovery key

Hello,

I'm the IT user-support person in a company and I have this issue with a corporate laptop (belong to a domain & Active Directory):

I received from a user his laptop "dead" (no power-on, nothing to start-it). Accordingly to company security policies I deliver the laptop in service with another blank disk (the same SSD type) because the original one contained data.

After receiving the fixed laptop from service, I changed back the disks by putting the original one at it place.

Now, it occur the issue: at first step of booting it request the Bitlocker recovery key because the disk was bitlocker encrypted before.

The bad-luck is that I don't have this Bitlocker recovery key nowhere: on the printed paper, USB memory stick and not even on the Active Directory.

Is strange, because ussually, the other workstations (laptops with bitlocker activated) have this information on Active Directory.

Maybe because of a possible cause: the laptop owner use to work at home with the laptop and the Active Directory didn't synchronized the information related to Bitlocker recovery key (like for other laptop used in LAN).

I have the "Recovery key ID" on the blue screen for the laptop but is useless because I cannot find the "Bitlocker recovery key" on Active Directory using it.

What do you suggest to do in this case?

Many thanks for any advice and answer.

Mircea Dumitrescu.

 

bitlocker drive encryption recovery key error

"Find my BitLocker recovery key"

Find my BitLocker recovery key

How to Unlock a Windows 7 Computer Locked by BitLocker Drive Encryption

BitLocker Drive Encryption - Unlock a Locked Data or Removable Drive - Windows 7 Help Forums

If none of that helps you, the Data is lost.

Cheers.

 

BitLocker encrypted drive not unlocking with recovery key

Hi,



Thank you for writing to Microsoft Community Forums.



I understand you are not able to unlock the encrypted drive with recovery key on the Windows 10 PC, you may want to refer to this article to check if that helps.



BitLocker recovery guide.



However, as the issue is with the BitLocker encryption. I would suggest you to post your query in the
TechNet,
where we have support professionals who are well equipped with the knowledge on BitLocker issues to assist you with your query.



Thanks,

Suman.B

Microsoft Community - Moderator