Windows 10: Bitlocker infinite loading

My laltop suddenly goes into bitlocker recovery, and i entered the recovery key code. It brings me to another bluescreen telling me my device ran into a problem and need to restart but it didn't restart and is just stuck there. Please help, thanks.

:)

 

Windows 10 infinite loading

Hi Justin,

For us to isolate this infinite loading issue on your Windows 10 PC, we suggest performing a

clean boot. Please follow the troubleshooting steps provided for Windows 10. Once the cause has been determined, proceed with the

System File Checker tool to look into the corrupted system files.

Let us know if you need further assistance.

Regards.

 

Windows 10 infinite loading

Hey Vanessa, thanks for the reply. On my pc, because of the loading problem, I can't find a way to log in to the administrative account, and I can't access my start button.

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.