Windows 10: BitLocker is turning computer on and prompting for recovery key daily

Specs:



HP ProBook 450 G3

Windows 10 (version 1903) 64-bit

Bios version 1.39





I am quite stumped here. I have a user's HP ProBook 450 G3 laptop that has BitLocker enabled. On top of a password to unlock the drive upon startup, there is a recovery key. This user shuts down their device when they leave work for the day. When they arrive in the morning, the computer is turned on and BitLocker prompts for the recovery key, bypassing the password. The device in general is up to date as well as the BIOS. We have tried unplugging all USB and display adapters from the machine in the event they were causing the machine to boot, which didn't resolve the issue. The boot order is correct in that the HDD is the first boot option.



Any and all suggestions would be much appreciated.

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Prompt for BitLocker Recovery Key - Windows 10

Turned off last night, and this morning I have a Bitlocker screen. It does not say BITLOCKER RECOVERY. only BITLOCKER. None of the support suggestions work nor can I get any other screen.

I downloaded a Microsoft game last night, maybe it was a virus? I've had this Surface computer for three years and I've never seen or heard of Bitlocker.

***Title changed from: Bitlocker Recovery Key Do I have a virus?***

 

PC prompting for Bitlocker recovery key, cannot find the recovery key

Hello Leckbir,



Thank you for writing to Microsoft Community Forums.



For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made to the PC?
   
3. Which version of Windows is installed on the PC?
   
4. What is the make and model of the PC?
   

This issue can be caused if a BIOS/firmware update has been pushed to your PC either through Windows Updates or any other OEM media update.



If you have set up the Bitlocker on your PC, I suggest you to look for the recovery key on your Microsoft account. Also, you can refer the article

Find my BitLocker recovery key.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator