Windows 10: Bitlocker key does not work even though it is listed for the correct laptop

Hello, the serial number for my laptop and for my bitlocker device are the same but the key id is different than the one being asked so the key won’t work. Is there a way to speak to someone on a call about the issue? Essentially, the problem is that the Key ID in my Microsoft account doesn’t match the Key ID displayed on the laptop even though the the key id listed is clearly for the laptop because the serial numbers are the same. I can’t access my laptop after the latest update and the bitlocker key for this laptop does not work.

:)

 

Bitlocker key is not working while it is correct. And windows is not working.

I have my correct BitLocker key, which I obtained from a Microsoft account.

But now the blue screen is coming in my laptop and Bitlocker is being demanded,

I put my correct bitlocker key in it but still after a few steps, the same blue screen is coming in which Bitlocker is being asked.

I am putting keys again and again but I am not able to get out of this loop. I don't want to lose my data, please Microsoft help me, and solve my problem as soon as possible

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Bitlocker key is not able to diagnose the problem of PC and is not able to fix it.

My device info, windows 11 64bit

***moved from Windows / Windows 11 / Recovery and backup***

 

Bitlocker Recovery Key

Hi,

My HP Envy underwent some updates when I shut it down last night. These completed normally.

This morning when I turned it on it is asking for a Bitlocker Recovery key. I was not aware that this laptop even had bitlocker activiated, but clearly it has.

I do not know what the recovery key is, I have not copied it to a USB stick or written it on a piece of paper. Why would I? I didn't even know bitlocker was activated.

I visited my microsoft account and found that the HP is listed in the 'Devices' section with the correct identifier and there is a link to 'Bitlocker details'. However, when I click this the bitlocker key and key identifier listed there do not match the key identifier that the laptop is asking for. And entering this key just gets me "this is incorrect".

How come the wrong key is listed there?

How can I get the correct key?

Is there anyway to get round this without losing all my data?

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.