Windows 10: BitLocker Key Incorrect

My pc locked me out requiring a BitLocker key. I went through my Microsoft account through gmail to obtain my 48 digit code. But when I keyed it in 3 times correctly, it says the number is incorrect. Can someone guide me how to fix this? I’m unable to use my pc.Thank you,Dorinda

:)

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

Bitlocker Recovery Key

Hi,

My HP Envy underwent some updates when I shut it down last night. These completed normally.

This morning when I turned it on it is asking for a Bitlocker Recovery key. I was not aware that this laptop even had bitlocker activiated, but clearly it has.

I do not know what the recovery key is, I have not copied it to a USB stick or written it on a piece of paper. Why would I? I didn't even know bitlocker was activated.

I visited my microsoft account and found that the HP is listed in the 'Devices' section with the correct identifier and there is a link to 'Bitlocker details'. However, when I click this the bitlocker key and key identifier listed there do not match the key identifier that the laptop is asking for. And entering this key just gets me "this is incorrect".

How come the wrong key is listed there?

How can I get the correct key?

Is there anyway to get round this without losing all my data?

 

Incorrect Key for BitLocker

Hi Bitlock_issues -

I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

Kindly click on the link below to find more information about where the recovery key might be stored. The list on the link are the known locations where the recovery key is stored.

Finding your BitLocker recovery key in Windows

https://support.microsoft.com/en-us/windows/fin...

You may also contact your Original Equipment Manufacturer and check if they have the recovery key of your windows if the computer came with a pre-activated BitLocker

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor