Windows 10: Bitlocker key screen vicious loop - troubleshooting

HiI closed my notebook and opened it up to find a Bitlocker recovery key message. I entered the recovery key and got a message about attempting repair but I landed back on the recover key screen again. I've entered the key 5-6 times and the same thing happens.While I'd rather not have to reinstall Windows and other software I'm ok if that's my only option...except that I can't seem to do that either. I've tried both reset options save files, remove everything and I get a message saying "There was a problem resetting your PC. No changes were made." I'm totally stuck and would love suggestions

:)

 

BitLocker permanent loop

Hi Laura,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Did you make any changes prior to this issue?
  
• 
  Are you connected to Domain?
  
• 
  Are you using Windows 10 pro?
  

I suggest you to follow the steps given in the article below and check if it helps.

BitLocker Troubleshooting: Continuous reboot loop with BitLocker recovery on a slate device



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

BitLocker Key recovery loop

After resetting my computer, my computer entered a bitlocker recovery loop. Pressing escape and F11 do not take me to an alternative screen to escape the loop. The bitlocker recovery screen is not accepting my bitlocker key. How can I continue resetting my computer? I wanted to wipe all information on the drive, so I’m not concerned about retrieving the information that is encrypted.

 

Bitlocker windows 10 and the boot loop

Hello,

Sorry to know that you are unable to boot to the Dell Venue. Let me try and assist you with the issue you are faing.

Are you entering the correct key on the recovery key entry screen?

If you do not know the BitLocker recovery key, then to get it, you may
click on this link:
BitLocker Recovery Keys. This should send the recovery key to the mobile phone number on file.

For more information, you may also refer to the article:
BitLocker recovery keys: Frequently asked questions

If you are stuck in a continuous reboot loop with BitLocker recovery on your device, then I would suggest you to refer to the article below and try the workaround given in it.

BitLocker Troubleshooting:
Continuous reboot loop with BitLocker recovery on a slate device

Let us know if it helps. If you have further queries, we will be happy to help.