Windows 10: BitLocker locked my laptop. Need to speak with a Microsoft agent

My laptop somehow got locked by Microsoft's BitLocker. I never set this up and so I don't have a recovery key. I have already wasted hours trying to sort this out. I am really angry that a Microsoft product that I never signed up for has locked me out of my computer and is now requiring significant amounts of time to sort this out. Does anyone know if it's actually possible to talk to a Microsoft agent? So far, the chat function has proven useless.

:)

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

Automatically Laptop locked by Bitlocker

Hi,

BitLocker is a full disk encryption feature included with Windows. We recommend getting the recovery key to unlock the BitLocker. Click this
article
for reference on how to recover the recovery key for the BitLocker. We suggest checking it on your Microsoft account,

Keep us in the loop with the result.

 

Bitlocker locked on startup

Hi,

Thank you for posting your query on Microsoft Community.

Follow the below steps and check if it helps:

I suggest you to try the step under the section "To unlock removable data drive" in the following article:

http://windows.microsoft.com/en-US/windows-8/unlock-bitlocker-protected-drive

Note: The steps for Windows 8.1 applies to Windows 10 as well.

For further reference, ask OP to refer to the following article:

http://windows.microsoft.com/en-us/windows-8/bitlocker-drive-encryption

I hope this information helps.

Thank you.