Windows 10: BitLocker page on account.microsoft.com problem

HiMy Surface Go wants a BitLocker key. It links to the aka.ms/myrecoverykey page. When I open the page, I get the error message TraceId: zRpJGdzEyUqedfpd.99.72 .What should I do to get the key?

:)

 

problem with bitlocker

Hi Roeslie,

Thank you for writing to Microsoft Community Forums.

We need some more details to help you find the solution to your problem.

• Which edition of Windows 10 is installed on your surface machine?
  
• Did you notice any changes on the computer recently?
  
• When you say, you have a problem with your Surface machine about BitLocker key, do you mean that the surface machine asks you to enter the BitLocker key to allow you to sign into Windows?
  
• Does the other computer ask you to enter the BitLocker key to allow you to access the files saved on it?
  

If you are being asked to enter a BitLocker key to sign into your surface machine and you don’t remember your BitLocker key, you can follow the instructions given in the link below to find the BitLocker recovery key.

Find my BitLocker recovery key

Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

Peer Samie

Microsoft Community-Moderator

 

Bitlocker key can not be found in the microsoft account

After a regular update of Windows my Notebook asked me for the Bitlocker Key although I never activated this. The device is listed in my account but in the list of keys it's not.

Simply doing a reset is definitely not an option, the data is needed.

Every single suggestion for how to find the key is absolutely useless so far.

 

Cannot link/add my Microsoft Account to Local Account

Hello Ken,

Im using Win10 Build 1607 with all latest update.

I also run all related troubleshooters:

• Windows Update
• Store Apps (says i have to login in my microsoft account but thats the problem, i can't)
• Microsoft Accounts

No Problem found. Also the suggestions from Microsoft didnt helped.