Windows 10: BitLocker preventing laptop recovery

Discus and support BitLocker preventing laptop recovery in Windows 10 Gaming to solve the problem; I have an Asus strix G634JY laptop that wont boot- but I can get to bios and win recovery I think. Trying to install operating system with usb stick... Discussion in 'Windows 10 Gaming' started by psideburns, May 5, 2025.

  1. PSIDEBURNS
    psideburns Win User

    BitLocker preventing laptop recovery


    I have an Asus strix G634JY laptop that wont boot- but I can get to bios and win recovery I think. Trying to install operating system with usb stick but bitlocker is blocking it. Was able to download drivers to see all the drives but I cant do anything to them- says bitlocker is blocking. What do I do now? Ive got the usb stick with OPSYS but cant get it installed. Please help

    :)
     
    psideburns, May 5, 2025
    #1
  2. KEVIN TCE
    Kevin TCE Win User

    BitLocker Recovery Account issue

    Hello,

    I have a coworker who after rebooting their laptop, received a blue screen showing a BitLocker Recovery window, where its prompting the user to enter a recovery key in order to access their laptop. This is the first encounter I have seen asking for bitlocker recovery for a user, as we never had an issue where if it did lockout a user, it never asked for a bitlocker recovery key.

    We then checked the url: My Account to see if their was a bitlocker recovery key.

    Their was no key to use. (attached screenshot)

    So we are not sure how to proceed from here. We had another IT user tried various alternatives such as rebooting, attempting to safe mode with no luck.

    Asking here for any suggestions on what to do, as this is our first experience on bitlocker recovery.
     
    Kevin TCE, May 5, 2025
    #2
  3. SAQIB_415
    saqib_415 Win User
    Lost bitlocker recovery key

    I have lost my bitlocker recovery key and tried following the recovery steps. I have also searched and tried following the command prompts suggested but none have worked.
     
    saqib_415, May 5, 2025
    #3
  4. SHAFEEQ_KHAN
    Shafeeq_Khan Win User

    BitLocker preventing laptop recovery

    bitlocker recovery key

    Hi Singh,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

    1. Are you not able login to your computer due to BitLocker Recovery Key?
    2. Did you ever setup BitLocker Recovery Key on your computer?
    3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
    4. Are you using Windows 10 Home or Windows 10 Professional?

    Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

    Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.
     
    Shafeeq_Khan, May 5, 2025
    #4
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BitLocker preventing laptop recovery

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