Windows 10: Bitlocker recovery code issues

My laptop wasn't turning on from a few days. We requested the support and they mentioned it's a motherboard issue and changed it. Once done, the hardware guy left. When we try to turn on the laptop, it's asking for a bitlocker recovery code. I am typing it but it keeps on going on a loop. It says it's restarting and goes to the recovery code again. Did anyone face this issue?

:)

 

BitLocker Recovery Account issue

Hello,

I have a coworker who after rebooting their laptop, received a blue screen showing a BitLocker Recovery window, where its prompting the user to enter a recovery key in order to access their laptop. This is the first encounter I have seen asking for bitlocker recovery for a user, as we never had an issue where if it did lockout a user, it never asked for a bitlocker recovery key.

We then checked the url: My Account to see if their was a bitlocker recovery key.

Their was no key to use. (attached screenshot)

So we are not sure how to proceed from here. We had another IT user tried various alternatives such as rebooting, attempting to safe mode with no luck.

Asking here for any suggestions on what to do, as this is our first experience on bitlocker recovery.

 

BitLocker Recovery Issues

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting BitLocker recovery key prompt, every time you turned on the laptop. We appreciate your effort in troubleshooting the issue.



Ideally, in Windows 10 BitLocker doesn’t come by default. It could be possible that the BitLocker got enabled during some updates, either Windows update or PC manufacturer update.



As you have mentioned that you are forced to input the BitLocker recovery key, which is incredibly a tedious process.



Meanwhile, we would suggest you to disable the secure boot from the BIOS and check if you are able to bypass the BitLocker. Please refer the steps in this article:

Disabling Secure Boot



Regards,

Aditya Roy

Microsoft Community – Moderator

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.