Windows 10: BitLocker recovery key. I have the key in my MS account, but the device tab is empty

Discus and support BitLocker recovery key. I have the key in my MS account, but the device tab is empty in Windows 10 Software and Apps to solve the problem; I have a Microsoft account on Windows 11 and all my BitLocker recovery keys were saved in MS account -> my devices. But now, when I need the recovery... Discussion in 'Windows 10 Software and Apps' started by AndriiAIO, Apr 30, 2025 at 8:12 PM.

  1. ANDRIIAIO
    AndriiAIO Win User

    BitLocker recovery key. I have the key in my MS account, but the device tab is empty


    I have a Microsoft account on Windows 11 and all my BitLocker recovery keys were saved in MS account -> my devices. But now, when I need the recovery key I don't see the connected device in my MS account. No device, no BitLocker option.It has disappeared.What should I do now?

    :)
     
    AndriiAIO, Apr 30, 2025 at 8:12 PM
    #1
  2. SHAFEEQ_KHAN
    Shafeeq_Khan Win User

    bitlocker recovery key

    Hi Singh,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

    1. Are you not able login to your computer due to BitLocker Recovery Key?
    2. Did you ever setup BitLocker Recovery Key on your computer?
    3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
    4. Are you using Windows 10 Home or Windows 10 Professional?

    Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

    Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.
     
    Shafeeq_Khan, Apr 30, 2025 at 8:18 PM
    #2
  3. JEREMY TAYLOR1
    Jeremy Taylor1 Win User
    Bitlocker Recovery Key

    No, no other accounts.

    What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

    I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?
     
    Jeremy Taylor1, Apr 30, 2025 at 8:18 PM
    #3
  4. TENFORO
    Tenforo Active Member

    BitLocker recovery key. I have the key in my MS account, but the device tab is empty

    Device is listed in MS Account, but not showing Bitlocker Recovery Key

    I am trying to fix the black screen problem on my Windows 10 tablet when booting and can't get through to the Windows login screen. The black screen appeared after doing a Windows update. When trying to reset in Windows Recovery Environment, I am prompted for the Bitlocker Recovery Key, which I don't have as I didn't know about it to, save it anywhere.

    How can I get my recovery key, so as I can reset my Tablet?

    I have gone to my Microsoft Account and can see the list of my devices, but when going to the Recovery Key page https://account.microsoft.com/devices/recoverykey, there is only one recovery key listed which relates to a different device.

    How can I retrieve the recovery key for the device I am having problems with?
     
    Tenforo, Apr 30, 2025 at 8:18 PM
    #4
Thema:

BitLocker recovery key. I have the key in my MS account, but the device tab is empty

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