Windows 10: Bitlocker recovery key information for an account that i am unable to access

Hi I have two accounts and two laptops. I am unable to access one of the MS accounts, even though i have signed in, it says i cannot access the account. I need the bitlocker recovery key for the same. How do I access the account?Because of this i cannot access the bit locker key. Please help. a

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BitLocker Recovery Key not stored in Microsoft Account

Here is the sequence of events that resulted in me unable to access the data on my additional HDD.

30th August - Purchased new computer and installed windows 10 64-bit Pro on 500GB internal harddrive.

4th September - Added another 2TB harddrive and moved my personal data.

17th September - Installed Linux operating system on internal hard drive overwriting windows 10. Unable to access the data on the 2 TB HDD from Linux.

17th September - Reinstalled Windows 10 64-bit Pro on 500GB internal harddrive overwriting Linux.

Unable to access the 2 TB HDD from Windows since it was bitlocker encrypted.

My Microsoft Account has 2 BitLocker recovery keys. But both are for the internal HDD in which the OS was installed twice. No key listed for the external HDD.

Is there a way to get the bitlocker recovery key for the external HDD?

Is it possible that the 2 TB HDD I purchased was bitlocker enabled by the previous buyer and then returned to seller and that's why it is not listed in my microsoft account?

 

bitlocker recovery key

Hi Shafeeq,

Please find my answers to your questions below:

1. Are you not able login to your computer due to BitLocker Recovery Key? - Yes, I am unable to even start my laptop unless I enter the recovery key.
2. Did you ever setup BitLocker Recovery Key on your computer? Nope
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key? Yes. I have a microsoft account and am able to login usually. But i am unable to login when I try to find the bitlocker recovery key.
4. Are you using Windows 10 Home or Windows 10 Professional? Windows 10 Home

When I on my laptop, there is a blue screen that asks me for bitlocker recovery key. I have tried asking my laptop company (Lenovo) and my institution both but no one has any answer to this. I have my bitlocker recovery ID number if that can help me find
the recovery key.

Waiting eagerly for a response.

Thanks, and regards,

Shweta

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.