Windows 10: Bitlocker recovery key is on damaged computer and cant start my other computer

Discus and support Bitlocker recovery key is on damaged computer and cant start my other computer in Windows 10 Gaming to solve the problem; I have a hp envy computer that is no longer operational. It I'll not power on and is broken. It has the drive label that I need. The new computer is in... Discussion in 'Windows 10 Gaming' started by Danita Mack, Mar 15, 2025.

  1. DANITA MACK
    Danita Mack Win User

    Bitlocker recovery key is on damaged computer and cant start my other computer


    I have a hp envy computer that is no longer operational. It I'll not power on and is broken. It has the drive label that I need. The new computer is in blue screen status and I do not have access to bitlocker recovery key. I cant even get the reset of new computer to work. Please help me.

    :)
     
    Danita Mack, Mar 15, 2025
    #1
  2. SHAFEEQ_KHAN
    Shafeeq_Khan Win User

    bitlocker recovery key

    Hi Singh,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

    1. Are you not able login to your computer due to BitLocker Recovery Key?
    2. Did you ever setup BitLocker Recovery Key on your computer?
    3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
    4. Are you using Windows 10 Home or Windows 10 Professional?

    Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

    Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.
     
    Shafeeq_Khan, Mar 15, 2025
    #2
  3. JEREMY TAYLOR1
    Jeremy Taylor1 Win User
    Bitlocker Recovery Key

    No, no other accounts.

    What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

    I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?
     
    Jeremy Taylor1, Mar 15, 2025
    #3
  4. SINGH SHWETA RAJKUMAR
    Singh Shweta Rajkumar Win User

    Bitlocker recovery key is on damaged computer and cant start my other computer

    bitlocker recovery key

    Hi Shafeeq,

    Please find my answers to your questions below:

    1. Are you not able login to your computer due to BitLocker Recovery Key? - Yes, I am unable to even start my laptop unless I enter the recovery key.
    2. Did you ever setup BitLocker Recovery Key on your computer? Nope
    3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key? Yes. I have a microsoft account and am able to login usually. But i am unable to login when I try to find the bitlocker recovery key.
    4. Are you using Windows 10 Home or Windows 10 Professional? Windows 10 Home

    When I on my laptop, there is a blue screen that asks me for bitlocker recovery key. I have tried asking my laptop company (Lenovo) and my institution both but no one has any answer to this. I have my bitlocker recovery ID number if that can help me find
    the recovery key.

    Waiting eagerly for a response.

    Thanks, and regards,

    Shweta
     
    Singh Shweta Rajkumar, Mar 15, 2025
    #4
Thema:

Bitlocker recovery key is on damaged computer and cant start my other computer

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