Windows 10: Bitlocker Recovery Key Needed

I took my computer into to have it serviced, and it was found that I needed a new hard drive. However, when the new one was installed, the tech needed a Bitlocker recoverty key to transfer the data from the old, to the new, hard drive. I did not know that I had Bitlocker on my computer, and had never printed out a recovery key. I tried looking on my Microsoft account, and no Bitlocker key was listed for my computer. I checked with my two employers the laptop is personal, but I use it for work as well, and neither of them had a Bitlocker recovery key to it either. What do I do now?Thanks for

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Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

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Hi Jessen P

Thank you very much for your advice.

I did follow your suggestion but I can't get recovery key.

I got the below message.

You don't have any BitLocker recovery keys in your Microsoft account.

Next Step, What should I do?