Windows 10: Bitlocker suspends after Microsoft 10 Pro Upgrade and cannot be restarted

After I ungraded my Windows 10 Pro with the latest update from Microsoft, my Bitlocker encryption was suspended. I do have TPM 2.0. When I tried to resume it, I received an error message trying to open the Wizard. I cannot turn Bitlocker back on and need it for my business. Can anyone help?

:)

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.

 

Bitlocker encryption suspended - how to restart

It possible that the BitLocker protection was accidentally suspended.

For us to provide you with appropriate resolution, please answer the questions below.

• When did the issue start? Not sure, maybe last week or so
• Were there any changes made on the device? Only a few Win updates
• Are you able to log in to your device? Yes
• Have you tried to resume encryption in the BitLocker Manager?
  The option is not available when I right mouse click or not sure where to look for it
• Can you clarify "on the reboot the TPM commands won't recognize my keyboard"?
  I do the steps to use TPM.MSC to clear out settings and reset password. I get to the reboot screen and no key works on the Surface keyboard I use

 

How do I suspend Bitlocker in Windows 10?

Hi Kev,

Thank you for posting in Microsoft Community. We appreciate your interest in Windows 10.

I understand the inconvenience you are facing with placing the device in sleep mode and waking up, we will help you with this issue.

As your concern is to Turn off BitLocker in Windows 10, try the below and check if it helps.

Step 1: Stop BitLocker Device Encryption service.

• Login as an administrator.
• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for BitLocker Device Encryption service, right click on it and click on
  Stop.
• Restart the computer.

Step 2: Also, refer to the below Microsoft article about:
Turn on or off BitLocker

Note: The steps mentioned in the article applies to Windows 10 as well.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.