Windows 10: Bitlocker Won’t Allow me to Log into my Computer!

Hello,

I recently downloaded bitlocker and gave a pin to enter. When I restarted it brought me to the blue screen and asked for the pin. I enter the pin and it goes through like it worked but then my computer just endlessly loads like it’s going to the home screen but never gets there. What can I do to fix this? Thanks in advance.

:)

 

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problem with bitlocker

Hi Roeslie,

Thank you for writing to Microsoft Community Forums.

We need some more details to help you find the solution to your problem.

• Which edition of Windows 10 is installed on your surface machine?
  
• Did you notice any changes on the computer recently?
  
• When you say, you have a problem with your Surface machine about BitLocker key, do you mean that the surface machine asks you to enter the BitLocker key to allow you to sign into Windows?
  
• Does the other computer ask you to enter the BitLocker key to allow you to access the files saved on it?
  

If you are being asked to enter a BitLocker key to sign into your surface machine and you don’t remember your BitLocker key, you can follow the instructions given in the link below to find the BitLocker recovery key.

Find my BitLocker recovery key

Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

Peer Samie

Microsoft Community-Moderator

 

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