Windows 10: Black flashing screen when using discord and FFXIV

l recently purchased a second hand laptop from a friend who didnt have the time to use it, generally my experiences have been pretty good but l ran into a weird issue which l have asked about elsewhere but not getting much feedback so came here to see if l have any luck.

basically l enjoy playing an online MMO (Final Fantasy XIV) now generally l have no issues whatsoever, but twice now when l have dropped on to discord to chat with friends who l play the game with lve ran into a strange issue where my screen goes black and sort of flashes black, the common thread between both times its happened is that the first time l was asked to check if a friends twitch stream was working (l tried playing through the embedded video in discord) and the second time when l visited a room when a discord bot was playing music in the background (the bot links to youtube videos) which l tend to resolve by opening and closing the lid a couple of times then rebooting otherwise it happens again.

l did some random searches that suggested this could be down to GPU elevations of me switching between discord and the game (eg discord using the laptops integrated GPU and FFXIV using the Nvidia) and it not liking it so l added discord to the settings in the nvida control panel, however it happened again (the second instance was the bot streaming music on discord voice channel) so lm kind of left at a loss as to what could be causing it the only other thing l can think of is Bitdefender has some mic protection option but that doesnt require the GPU lm stumped (fyi l havent noticed this issue on other games, though l should note l havent had the chance to chat on discord and play other games at the same time yet).

has anyone run into this issue or can someone please advice how l can resolve this problem so l can chat and game at the same time without my screen flashing black etc any help would be greatly appreciated.

(should note that this is in related to a HP 15-CX0513NA gaming laptop)

:)

 

Black screen with flashing cursor

Hello Betsy,

A black screen can occur in a number of scenarios on Windows 10, it's possibly caused by the graphics driver, a connection problem between with your computer's display, during an update or installation, etc.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?

Meanwhile, we recommend performing the steps on this article
to troubleshoot black screen issues on Windows 10.

We look forward to your response.

Regards.

 

Black Screen Flashing

Hi MichaelCretz,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. What is the make and model of the PC?
   
2. Do you get the black screen when restarting the computer or when using the computer?
   
3. As you mentioned it occurs for 1-2 seconds, do you get the black pop up or the entire screen goes black?
   
4. Are you aware of any changes happened on the computer prior to the issue?
   
5. Which version of Windows you are using? (To check, type:winver in start menu and hit enter.)
   

I appreciate the time you have taken to resolve this issue. There can be many reasons for booting to a black screen.
These screens may appear with or without the mouse pointer.
The main causes are Problems with the driver for your display adapter or incompatible application. As you have already updated the drivers, I would suggest you to follow the other steps mentioned in the article on
Troubleshoot black screen or blank screen
errors.

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Black Screen after Log on

So this is not a BSOD ? Have a Windows 10 disc or USB Flash Drive made ? How are you getting to task manager Ctrl.+Alt+Del ? Any cursor on screen ?