Windows 10: Black laptop screen while it is still on: Graphic driver problem probably

Warm greetings! I am experiencing black laptop screen while it is still on ASUS X510UA, Windows 10. It means a world to me if anyone can help me solve this issue:A I can have--mostly, not always--access to the screen without hard rest dozens of times only if I directly connect the laptop to a 2nd screen via HDMI port. B Only when I uninstall graphic driver in the Safe Mode, my laptop screen works once not after "Hibernate"/ "Shut Down" . Thus, if I could get it back to normal by following 1-7 methods, it will reverse to black screen again after "Hibernate"/ "Shut Down" screen works

:)

 

Graphic Problem With windows 10 and black screens issues while web surfing and playing videos.

Hi Reza,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if graphics card driver is corrupt.

To assist you to better, please provided us the information below:

• When you say that "And sometimes stutters for no reason during Web surfing", is the issue occurring while browsing through a particular browser or through all the browsers installed on the computer?
• Are you getting any error message?
• When you say that "black I install the last version of my graphic card ", how exactly have you tried to update graphics card driver?
• What is the make and model of the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting with black screen issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue, we will be happy to help.

Thank you.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Black screen after installing Intel HD Graphics 630 driver

The screen turns black as soon as Intel HD Graphics 630 drivers are updated.

All other drivers are installed and updated.

Everything works normally until the driver is being installed. During the installation process the screen goes black. The cursor does not appear and the keyboard is still lit.

Whenever i restarted the laptop, after the windows loading screen, the screen goes back to black. The solution is to enter safe mode and uninstall the HD Graphics 630 driver, therefore
using the Microsoft Basic Video Adapter.

However, with this basic driver, the laptop performance drops in applications that require graphics processing, making it impractical to use in such situations.

I tried these possible solutions:

• I tried to install several versions of the driver, which were available on the dell website itself or on the intel website, and all of them had a black screen during the installation.
• I disabled Windows Update because it was Installing the driver automatically and the screen was turning black after a few minutes, so it doesn't work too.
• I have also completely uninstalled the nvidia and intel drivers using DDU and tried to install hd graphics 630 drivers, but the black screen still persists.
• Tried to update using the device manager. Same thing, screen still turns black.
• I also tried to use an external monitor to see if there was video, the issue persists.
• I already contacted dell and intell support, noboby seems to have a solution.

Laptop: Dell Inspiron 15 Gaming 7567
Windows 10 Pro version 1903
Bios version 1.10.0
Intel HD Graphics 630
NVIDIA GeForce GTX 1050 Ti
Intel Core i7-7700HQ