Windows 10: black screen after i raise the refresh rate above 60hz

hello. recently one of my monitor screens went completely black. after messing around a bit i switched the cables on my monitors and found that whenever i try raise the refresh rate on any monitors, the screen goes black. ive tried uninstalling and installing the display drivers and using win+ctrl+alt+b shows the display for a second then goes back to black. any suggestions?

:)

 

high-refresh-rate-displays-60hz-and-netflixamazon

Hi Stephen,



Thank you for writing to Microsoft Community Forums.



I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.

1. What is the make and model of the computer?
2. What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command) to provide the details.
   

The maximum refresh rate you can use depends on your monitor. If you have multiple monitors connected to your PC, each has its own separate refresh rate setting.



I would suggest you to try the below suggested methods and check if it helps.



Method 1

Check your Cables

Some monitors may have both HDMI and DisplayPort connections, but may be limited to a 60Hz refresh rate when connected via HDMI. In this case, you'd need to use a DisplayPort cable. Check your monitor's specifications or setup guide for more information.



If you're using HDMI, you'll want to ensure you're using a "high speed" HDMI cable and not an older "standard" HDMI cable.

In this scenario I would suggest you to replace the cable with the higher quality display and check the status of the issue.





Method 2

Update Graphics driver

Integrated graphics or older discrete graphics might not support your monitor's refresh rate. Be sure your graphics card supports the monitor's resolution and refresh rate. You need to update your Graphics drivers.

Refer the article
Update drivers in Windows 10 for the steps.



If the issue still persists, I suggest you to get in touch with the manufacturer support for the further assistance.





Regards,

Muralidhar

Microsoft Community Moderator

 

Refresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ?

I've got

OS: Win 10, 64 bit, version 1903, and
GPU: Nvidia Geforce GTX 1070, Driver 441.87 (just rolled back from 445.87, same issue)
Computer: Aorus_X5 V6,
CPU: Intel i7-6820HK @ 2.70 GHz
Ram: 16.0 GB

For the past month my windows refresh rate seems to be randomly switching from 120hz and getting reset to 60hz, which unfortunately makes games unplayable and looking at the screen in general less nice. When this happens the display refresh in the Nvidia control panel is still listed as 120hz, although testing on UFO Test: Refreshrate will then show 60hz. The only way I can change it back to 120hz is by rebooting. If I manually change the display refresh down to 60hz, my laptop screen has crazy tearing and black flashes.

I think this is the same issue as this post (Refresh Rate Changing Itself at Random ). I started a new thread because they erroneously listed it as solved after switching to onboard graphics. My laptop only uses the dedicated gpu so this wouldn't be an option.

I've noticed the windows event viewer has a warning that seems to coincide with the refresh rate changing. It's listed as having occurred 5400 times in the past week, sometimes a bunch will spam at once.
The message is:

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus: Device:Function: 0x0:0x1C:0x0
Secondary Bus: Device:Function: 0x0:0x0:0x0
Primary Device NameCI\VEN_8086&DEV_A110&SUBSYS_35581458&REV_F1

I can paste the full message if needed.

I've updated all drivers, then tried rolling them back (unfortunately it seems I can't roll back windows drivers after 10 days installed), but so far no luck fixing this.

 

Refresh rate Problem

Hi Robert,

Thank you for posting your query in Microsoft Community.

Screen refresh rate is the rate at which the data displayed on screen is refreshed; it may be an image or some text document. Most of the users would like to set it to a higher rate but this also depends on the capacity of graphic
card and monitors. If the refresh rate is slow, the images on the display looks as flickering to the user eye and makes it uncomfortable to work.

Nowadays the latest monitors available in market will have minimum 60 Hz of refresh rate and it is very good option to set it to 70 Hz if you your monitor is compatible. Normally a high performance or quality monitors can reach
120 Hz of refresh rate. So I would suggest you to set your monitor refresh rate as higher as possible, below given steps describes how to access this feature on your Windows 8.1/10 PC.

• The default refresh rate setting is 60 Hertz (HZ); however, your monitor may support a higher setting. Check your manufacturer's documentation for information about the settings that your monitor supports.
• If you use a higher refresh rate, you can reduce the rate that your screen flickers; however, if you specify a refresh rate that is too high for your monitor, your screen may become unusable and your hardware may be damaged.
• Changes to the refresh rate affect all users that log on to the computer.

I would, as of now, suggest you to visit the computer manufacturer's support website and install the latest display and chipset drivers available for the latest operating system (currently it would be 8.1 in the list).

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.