Windows 10: Black screen after installing Intel HD610 drivers

Hi ,


After my pc updated and i was attempting to load FIFA 19 i received a couple of flickers and the screen went black / grey / The blue power light is still showing on my monitor . Rebooted the pc and the O/S selection screen did not appear visually ( although it is still there and i can press return and tell that it is loading windows 10) . Rebooted into Safe Mode and removed the Intel Driver ( automatically replaces with microsoft basic driver ) restart and then load into windows normally.


Windows then after a few moments attempts to reinstall the latest driver from intel and during that process i recieve the grey/black screen again.

Rebooted into safe mode several times and tried several different older versions of intel drivers with no luck .


Installed windows 10 onto a separate partition and even that fresh install has the same issues .


I have noticed that the standard plug and play monitor driver in safe mode is using a 64hz refresh rate whlst my samsung s24d330h montnor supports 60 hz . I cannot change the refresh rate in windows display properties - advanced monitor settings .. to anything other than 64hz as it is the only option .


My pc has been working fine up until a few hours ago and the only thing that has changed is this windows update .


i have tried system restore also .


any thoughts ?



***Original title: windows 10 december update - intel hd610 igpu black screen during install.***

:)

 

Black Screen after restarting computer (after installing intel HD 3000 graphics using teamviewer)

Hi Evan,

I realize that you get a black screen after restarting computer. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the make and model of the PC?
  
• 
  Does the issue reoccur if you remove the Intel HD 3000 graphics card?
  

Suggest you to follow all the steps from this article to check if that helps.

Troubleshoot black screen problems: https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

Keep us informed to help you further.

 

Black Screen after Installing Intel (R) HD Graphics Driver

There seems to be no clear answer about Intel HD Graphics driver causing trouble with screens. Having wandered throughout the internet, I realized no solution was working for me. Then I went back to my computer to study the installation logs. It is from
there that I found the problem with black screen upon installing intel hd graphics drivers. Apparently, installation always stopped due to the computer's power plan/policy. It happens that the intel graphics driver won't work with the default Balanced Power
Plan, which seems to be the default when installing Windows 10 1803. Therefore, to correct the black screen, I entered into Safe Mode and reinstalled the problematic intel graphics driver, then went to the Control Panel > Hardware and Sound > Power Options.
Under the Balanced (recommended) option, I selected Change plan settings > Change advanced power settings, then expanding the 'Intel (R) Graphics Settings > Intel (R) Graphics Power Plan', I set both On battery and Plugged in to "Maximum Performance". Then
I restarted my computer and voila! It worked. No black screen again.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John