Windows 10: Black screen after selecting a advanced trouble shoot option

When I select an option from the advanced trouble shoot menu the screen goes black, loses signal but the rest of the computer stays on and the keyboard and mouse are still on. My monitor automatically turns off and does not receive any more signal and does nothing else no pop up it doesn't turn on again and it doesn't change. Everything else on my computer is all good and in my normal desktop my computer has no problems with signals and display and it only turns off and loses signal in advanced option when i select an option.

:)

 

Why I don't get the trouble shooting option?

Steps:

1. move the mouse cursor on the power icon
   
2. push down the Shift key
   
3. right click on the power icon (a menu will pop up)
   
4. select the restart
   

On the restart screen, I only have the "turn off your computer" option, but nothing else. What I need is the "trouble shooting" option and I have seen the option in many online tutorials. Why I don't get the option?

BTW, there are two other ways to get the restart screen, using a repair disk and searching on UEFL. And this question is related to my other question.

 

Black screen after 'Starting Windows' sequence

Sounds like the old... windows black screen of death.

Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

They, also, have some other options there, too.
Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.

 

Windows 10 black screen don lots of trouble shooting...

Hi,



I realize that you are facing the issue with the black screen of Windows. Let me assist you.



To assist you better, kindly write back to us with the following information.

• What is the KB number of the update? Follow the steps below to check the KB number:

• Press Windows key + R key.
• Type appwiz.cpl and press Enter key.
• Click View installed updates on the left pane.
• Locate the recently installed update and note down the
  KB number.

As you mentioned that the issue started after a Windows update was installed, I suggest you to uninstall it and check if the issue persists. This will help us identify if the update is causing the issue.



Follow the steps provided above to check the KB number and then
uninstall the update. If that resolves the issue, follow the steps provided in the article on
How to temporarily prevent a Windows or driver update from reinstalling in Windows 10 from the link below:



Windows Update: FAQ - Microsoft Support



Hope the information helps. Kindly write back to us with the updated status of the issue for further assistance on Windows. We will be glad to assist you.



Thank you.