Windows 10: Black screen after trying to install latest windows 11 feature update

Hello, so I attempted to install the latest windows 11 feature update but during the installation process after the first reboot my monitor went black but my pc and peripheral lights will turn on except for the mouse for some reasonI’m really worried, and I want to fix this asap. I also just want to know that my pc is fine, because I just recently built this…

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Black screen after installing latest KB3105210 update

Hi John,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you with the installation of the update.

Do let us know the following to assist you better:

• Which was the latest update being installed?
• Are you able to access desktop/ log-in screen?
• Were you able to see any error code/ error message along with black screen?
• Have you tried to boot the computer in to safe mode and check if the issue persists?

If black screen error occurs before sign-in or after sign-in, I suggest you to refer to the below link and check if it helps:

Black screen after upgrading to Windows 10


Hope it helps. Reply to the post with an updated status of this issue and required information to assist you better.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Windows Feature Update Causes Black Screen

Hi,

Some time ago, my laptop wanted to perform a Windows feature update. After the update, when I tried to sign in, Windows took me to a black screen. I could see a cursor and a box in the corner labeled Personalized Settings but nothing else worked. I tried
looking up the issue to find a solution, but I couldn't follow any of the suggestions because I couldn't open task manager or anything else. I ended up rebooting into safe mode and removing the latest update and after that my laptop worked fine and I forgot
about the failed update attempt.

Fast forward to a couple days ago when my laptop again wanted to restart and update, and I let it do so and then experienced almost the exact same black screen issue. This time, there was no box labeled personalized settings, instead just a black screen
with a cursor and an inability to do anything at all except shut my laptop back down. I experienced the black screen issue after signing in, but the sign-in screen itself seemed to be having errors as it displayed only a blue screen rather than the usual backgrounds.
I also tried signing in on safe mode but still experience the black screen issue there. In the end, I again removed the most recent feature update in order to use my laptop.

Windows still wants to update, as apparently I am running an older version that's nearing the end of service, showing: Feature update to Windows 10, version 1909 as the pending update.

I would like to update Windows so that I can run a more recent version, but I have no idea what has been causing the black screen issue and no idea how to fix it. All the suggestions and possible solutions I have found in researching the issue require me
to be able to take steps that are impossible when I have the black screen, as nothing runs or, if it does run, it's not visible to me.

Can anyone provide me insight into what is causing the problem and if there's anything I can do to prevent the issue from occurring again the next time I try to install the update?

Thank you.