Windows 10: black screen after update but can still do some things

Discus and support black screen after update but can still do some things in Windows 10 Software and Apps to solve the problem; My pc updated last night and chose the “update and shut down” come back from work to go onto my pc and I have a black screen and only my mouse cursor... Discussion in 'Windows 10 Software and Apps' started by Tom Millar, Oct 24, 2024.

  1. black screen after update but can still do some things


    My pc updated last night and chose the “update and shut down” come back from work to go onto my pc and I have a black screen and only my mouse cursor is visible ,I can however get into task manager ,please help if anyone can

    :)
     
    Tom Millar, Oct 24, 2024
    #1
  2. Peer_Sam Win User

    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Oct 24, 2024
    #2
  3. Remon Ont Win User
    black screen

    Hi,

    To assist you better regarding your concern, we would like to know more information:

    • Did you get any error messages?
    • Have you tried updating the drivers?
    We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

    link
    .

    You can also check the article about troubleshooting black screen problems on the link below.

    windows-10-troubleshoot-black-screen-problems

    Hope this information helps. Please post us back if you need any further assistance.
     
    Remon Ont, Oct 24, 2024
    #3
  4. black screen after update but can still do some things

    Marivel Man, Oct 24, 2024
    #4
Thema:

black screen after update but can still do some things

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