Windows 10: Black Screen after Update but drivers are 100% up-to date

Dear Microsoft Team, I already had the following conversation with you, see messages below. The question kind of still remains, what can I do, that a the computer does not update any more or b that the problem is solved. Would a complete re-installation of the Laptop would be helpful? I am super scared, that the screen will not work after a re-install and that I would have a very serious problem afterwards. Is there any other wayn to get this fixed?BestBranko1. Message - 2. Feb 2025 - from me:I have had this issue with the black screeen after upader twice with the same update: 2024-11 Kumula

:)

 

Black Screen During Driver Update

I reinstalled my laptop back to factory settings, and I wanted to update the GPU drivers. But when I try, the screen turns black during the update, but the computer is still running. I was forced to turn off the computer and turn it back on. I used system restore, so now I'm using the default drivers that came with the laptop. Can you guys suggest anything?

 

CTRL ALT DEL Black Screen

Hi Dan,

Welcome to Microsoft Community.

• Have you installed all pending updates?
• Are you able to log into Desktop?
• Is the issue specific to Ctrl + Alt + Del screen?

Black screen error can occur if the computer is not up to date with all Drivers and Windows updates. Install all pending updates and check if that helps.

Refer the link below and perform the troubleshooting steps suggested and check if that helps

Troubleshoot black screen problems.

Troubleshooting black or blank screens in Windows - Microsoft Support

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Black screen after updating display drivers

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that after upgrading the graphics drivers, you are receiving a Black screen. I’ll certainly assist
you with the issue.



However, please let us know:

• 
  When exactly do you see a black screen?
  

• 
  Are you able to boot the computer to the login in screen?
  
• 
  What is the make and model of the computer?
  

I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



I would suggest you to try booting the computer into Safe Mode and try disabling the display driver. Refer
the article on Start
your PC in safe mode in Windows 10.



After booting the computer to Safe Mode, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Disable device.
   
4. 
   Restart the computer.
   

If this allows you to boot the computer to normal mode, try uninstalling the driver.
To do this, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Uninstall.
   
4. 
   Restart the computer.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator