Windows 10: Black screen after windows logo following a restart but on secondary display it is ok

Dear All,

I have an MSI CX640 notebook before me with windows 10 pro installed and the problem is that if the computer is restarted after the windows logo only black screen can be see without a cursor.
If I plug in an hdmi cable conntected to a tv then I can see everything fine there but display duplication or extension does not work on the main display,

BUT if I shut it down having the hdmi plugged in then unplug the hdmi cable and power on the notebook it will load in properly. IF it restarts for some reason then the issue will reapper and I can only solve it by plugging in the hdmi shut down the notebook and power on without hdmi. So it works fine if only shut down is used but restart "kills" it.


In safe mode this issue does not appear.

Don't see related error messages in the event viewer.

Has an Nvidia GT520M video card, does not matter if it is enabled or disabled in device manager.


Anyone has a suggestion?

Thanks in advance!

:)

 

Black screen after 'Starting Windows' sequence

Sounds like the old... windows black screen of death.

Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

They, also, have some other options there, too.
Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Windows 10 infinite restart black screen


Black screen after sign-in and you can see a mouse cursor:


Unplug your external devices

When you are at the black screen, try unplugging any peripherals you have plugged in at the time, and wait for a moment. If your screen becomes visible again, plug the peripherals back in one at a time.

Use Safe Mode

If unplugging peripherals not resolve the issue, for each of the troubleshooting steps below, you will need to use Safe Mode to troubleshoot this issue. To enter Safe Mode:

1. Reboot the PC, and when you reach the sign-in screen, hold the Shift key down while you click the Power button and select Restart.
2. When the system reboots, you will enter the Windows Recovery Environment.Select Troubleshoot, and then Advanced options, then Startup Settings, and Restart. When it restarts, you should see a number of options. Press 5 or F5 for Safe Mode with networking.

Reinstall your graphics card driver:

1. Once you’ve entered Safe Mode, right-click the Start icon and select Device Manager.
2. Expand Display Adapter.
3. Right-click your display adapter and select Uninstall. Then reboot your PC.

Check the registry

You may also see a black screen after signing in if the user interface has been replaced with software that is incompatible with Windows 10. You can check this in the registry. Warning: This solution will modify the registry. Serious problems might occur if you modify the registry incorrectly. Prior to attempting these steps, you should backup the registry for restoration in case problems occur.

1. Once you’ve entered Safe Mode, right-click the Start icon and select Run.
2. Type regedit.exe into the Open text box and click OK.
3. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
4. Click to select the WinLogon key, and then, in the right pane, click Shell. The value of Shell in the Data column should be explorer.exe. If the value of Shell isn't explorer.exe, double-click Shell, and then, in the Value data text field, enter explorer.exe, and then click OK.
5. Close the Registry Editor and then restart your PC.
   
   

Check for a corrupted user account

There could be a problem with the user account. To test this, create a new administrator user account and check if the new account also boots to a black screen:

1. Once you’ve entered Safe Mode, right-click the Start icon and select Command Prompt (Admin).
2. In the Command Prompt window, type the following commands (changing “<password>” to something of your choice):
   
   net user test <password> /add
   net localgroup Administrators test /add

Provided by: Sharath Srinivasa, Microsoft Forum Moderator.

See if any of this works for you,
John